Regional Manager - NE South

TCC•Manchester, CT

1d•$120,000•Remote

About The Position

This position will support approximately 18 locations mainly in CT, with outlying areas including a couple locations in RI, MA and VT. At TCC, we believe strong leadership creates strong communities. Our customers expect more than a wireless retailer, and our teams deserve more than a workplace—they deserve leaders who inspire performance, growth, and purpose. As a Field Director, you play a critical role in driving that impact across the business. Field Directors at TCC set the standard for sales excellence and people leadership. By empowering multi‑unit leaders and sales teams, you ensure customers receive a consistent, high‑quality selling experience in an ever‑evolving wireless landscape. Your leadership directly influences results, from revenue growth and customer retention to talent development and operational execution. Beyond business performance, TCC leaders are deeply connected to the communities they serve. Through our TCC Gives program, Field Directors support and encourage local engagement by championing volunteer efforts, grant opportunities, and company‑supported initiatives such as backpack giveaways, food drives, pet adoption events, and support for educators. Equally important is how we invest in our people. At TCC, we foster an inclusive, performance‑driven culture where leaders develop future talent, build strong teams, and celebrate differences. Equity, diversity, and inclusion guide how we lead, how we grow, and how we create an environment where teams thrive. As a Field Director, you don’t just oversee the business—you shape it, strengthen it, and lead it forward.

Requirements

At least a high school diploma.
You can work full-time (50+ hours/week) including nights, weekends, and holidays based on the needs of the business.
You have reliable transportation and can travel 100% of the time, including overnight(s), based on the needs of the business.
Legally authorized to work in the U.S.

Nice To Haves

Associate or Bachelor’s degree preferred.
Multi-Unit leadership is preferred.

Responsibilities

Attain regional and operational performance targets.
Utilize tools and resources to effectively manage multiple locations and maintain work life balance.
Impact employees through coaching, teaching, and training to meet sales and operational goals.
Follow up with customers as needed to increase customer retention and provide solutions.
Responsible for enforcing policy and procedures for inventory, loss prevention, employee relations, etc.
Ensure all employees Follow all guidelines provided in the Employee Handbook and Code of Conduct.
Maintain store organization, marketing/merchandise presentation and overall store appearance.
Inspect that stores inventory is being properly managed, counts performed, receiving/transfer/return policy and procedures are being followed.
Communicate effectively to all employee’s performance goals/expectations, company expectations, etc.
Conduct store visits and team meetings to ensure effective communication of company updates, best practices, and expectations.
Be a positive influence for your employees, peers, field leadership, vendors, customers, and communities.
Coach, teach and train employees to meet company expectations.
Consistently recruit, interview, and hire awesome people for your location(s).
Develop an internal succession plan for employees.
Analyze store scheduler and store business results to determine ideal headcount for each location.
Partner with Human Resources to determine proper coaching and/or corrective action.
Review real estate, understand profitability, lease agreements, and communicate effectively to real estate suggestions for remodel, relocation or closing of locations.
Get involved with your community through company support initiatives, volunteer hours and grant submissions.
Live out and manage the 5 Promises with employees, customers, and in the community.
Lead with an owner’s mentality when making business decisions in the region.
Complete all required training by the deadlines stated.
Be a positive influence on your employees, peers, customers, and in the community.
Track progress with store and region performance goals daily.
Follow all guidelines provided in the Employee Handbook and Code of Conduct.
Report any allegations of unethical or illegal business conduct to Compliance or HR.