Regional Manager-Health Hub

University Clinical Health•Savannah, TN

10d

About The Position

The Regional Health Coach Manager provides operational leadership and direct health coaching services for Health Hubs within an assigned region. The position supervises Health Coaches, supports multi-site operations, conducts health assessments, and delivers wellness and chronic disease self-management programs. It is a highly visible, patient-facing role focused on promoting healthy behaviors, improving health decision-making, navigating barriers to care, supporting chronic disease self-management, and improving health outcomes. The manager provides health screenings, individual and group motivational interviewing-based coaching for chronic conditions and lifestyle management, and referrals for medical, mental health, and social needs. The role also manages patient information and appointment processing in the electronic health record. As a community liaison for the Health Hubs, the manager builds and maintains partnerships with healthcare providers and local organizations to strengthen referral networks, address barriers to care, and improve outcomes among underserved populations. The manager spends 30–60% of their time delivering direct patient care and may participate in community health fairs and events, often on weekends and evenings.

Requirements

Complete Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment.
Reach and maintain a “Competent” level in Motivational Interviewing proficiency, as evidenced by the Motivational Interviewing Competency Assessment.
Complete National Diabetes Prevention Program (DPP) and Diabetes Self-Management Education (DSME) certifications within the first 12 months of employment.
At least 3 years of progressive work experience in healthcare.
High school diploma or GED.
Strong interpersonal and relationship-building skills.
2–4 years of supervisory or management experience.
Experience working with diverse populations.
Excellent verbal and written communication skills.
Basic understanding of healthcare systems and referral processes.
Proficiency with electronic health records and healthcare technology.
Employment or other lived experience providing care for individuals with chronic health conditions.
Ability to work independently and collaboratively.
Valid driver’s license.

Nice To Haves

Bachelor’s degree in Health, Social Services, Human Services, or a related field.
Experience as a Community Health Coach or in a related role specializing in chronic disease management or prevention related to obesity; candidates with health promotion, medical assistant, licensed practical nurse, or similar training may also be considered.
Experience facilitating DSME and DPP programs.
Community Health Worker certification.
Experience using EPIC EHR.
Experience with telehealth and virtual coaching platforms.
Bilingual language skills.
CPR certification.

Responsibilities

Supervise Health Coaches and support staffing coverage and consistent workflows across multiple Health Hubs.
Conduct health screenings and provide individualized health coaching, wellness activities, and chronic disease self-management support.
Build trusted relationships with clients and help them achieve healthier lifestyles and wellness goals.
Provide day-to-day staff guidance, coaching, training, and float coverage support.
Promote staff engagement, teamwork, efficient workflows, client access, and achievement of program goals.
Represent TennesseeCares in the community and build relationships with healthcare providers, community organizations, and referral partners.
Participate in and help lead health fairs and community events.
Ensure timely and accurate Epic EHR documentation and patient encounter processing in compliance with HIPAA, coding and billing requirements, and other regulations.
Participate in quality improvement and support staff accountability and achievement of participant and organizational outcomes.
Monitor and support adherence to motivational interviewing and health coaching standards through observation, feedback, coaching, skills development, documentation review, and performance improvement.
Manage patient information and appointment processing tasks in the EHR.
Refer clients for assistance with medical, mental health, and social needs.