Regional Manager, US Delivery (West)

Abbott • Chicago, IL

1d • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Requirements

• Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same
• Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems
• Strong leadership skills in coaching, development and growth within the organization
• Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet.
• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality
• People management and leadership skills
• Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way
• Become a trusted advisor to customers
• Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset
• Bachelor's or equivalent Global education, 2 to 3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems Or relevant leadership and technical experience
• Must have a Valid Driver’s License.

Nice To Haves

• Master's degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

Responsibilities

• Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment.
• Responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.
• Provide feature/ product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service
• Execute project work plans with a focus on timely completion & risk mitigation
• Track and report on assigned project aspects on a regular basis
• Enforce team compliance with all procedures and systems of record
• Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems
• Revise and keep up to date all project documents and systems of record
• Participate in team and customer meetings effectively
• Lead the efficient cost management of your direct team in partnership with local controllers
• Lead, direct, evaluate, and develop team members to effectively meet business objectives

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager