Regional Manager, US and International

Porter Airlines Inc.•Chicago, IL

7d•Onsite

About The Position

The Regional Manager, US and International is a member of the Airport Operations leadership team responsible for Porter’s safety, aircraft turn performance, passenger service experience, ground handling, and oversight of business matters and third-party relations at the station.

Requirements

A minimum of 7 to 10 years of relevant industry experience
Previous experience in contracts negotiations
Demonstrated ability to prioritize and triage resources
Demonstrated ability to manage change and its effects in a positive way
Demonstrated ability to navigate different viewpoints and interests and come to strong, logical, and business minded decisions
Ability to hold and maintain a TSA and Customs badge
Travel required 50% of the time across multiple jurisdictions and countries

Nice To Haves

A post secondary degree in business or an aviation related field is considered an asset
Change Management, Communication and/or Codeshare operations considered an asset

Responsibilities

Accountable for, foster, and manage relationships with contracted ground handling companies. Works closely with the ground handler to ensure consistent delivery of the passenger experience and to achieve aircraft turn performance to defined safety, reliability, service, commercial and operational standards.
Actively engage with operations at the check-in counter, at departure gates, and on the ramp to ensure that contract ground handlers are performing operations in accordance with safety, reliability, and service standards.
Work closely with ground handler management to ensure adequate resources, both people and equipment, are planned and assigned to execute the operation.
Monitor ground handler training to ensure it is completed to standard, fully trained employees are assigned to work Porter flights, and that training records are maintained in accordance with standards.
Work with the ground handler to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support operations.
Support the Airport Operations audit plan and ensure that ground handlers implement corrective actions to address non-conformances and non-compliance in a timely manner.
Examine and implement operational efficiency initiatives with ground handlers.
Work with various Airport Authorities to protect, defend and enhance Porter’s interests. Attend all necessary airport meetings.
Regularly travel as required - 50% of the Regional Manager’s time being spent in the network inspecting / visiting stations.
Conduct regular (weekly) operational metric and business reviews with senior Airport Operations leadership to maintain operational performance and identify trends for corrective action.
Establish and monitor station audit practices to ensure compliance with safety, reliability, service, commercial, and regulatory standards and guidelines.
Establish business cases for the necessary investments to reach and sustain operational performance.
Is a member of the station startup team to establish new stations and expand the Porter network.
Support and oversee other stations as needed.
Support commercial objectives and special assignments related to local Porter business development.
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy.