Regional Manager, Partner Success - Midwest

Curriculum Associates•US OH Remote, TN

2d•$69,250 - $118,250•Remote

About The Position

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. The Regional Manager is a leader on the service team and is responsible for managing a dedicated team of partner success managers, who oversee our implementations, which include the setup and support of Curriculum Associates’ products. This also includes driving the annual license renewal and upsell process as well as territory growth through high-quality service and attention to educator needs. We are looking for someone who has excellent service skills, who embraces the concept of “selling through service,” and who has a strong understanding of the classroom environment. This role will report into the Associate Vice President, Partner Success for the territory.

Requirements

Experience managing direct reports in a project management or educational environment
Strong customer, communication (verbal & written) skills; excellent phone skills; ability to maintain accuracy and attention to detail in a fast-paced environment
Strong organizational and time-management skills, along with the ability to multi-task
Demonstrated integrity, ethical standards, and a professional demeanor
A team player who works productively and cooperatively with a wide range of people and disciplines
A self-starter, disciplined, and professional
Ability to work independently with some direction
Problem solving and analytical capability
Proficient in the use of a computer, including the following applications: Word, Excel, PowerPoint, Outlook, CRM tools, and search engines

Nice To Haves

Bachelor’s degree (Education or Marketing/Business preferred)
8 years or more experience in customer service, sales, or teaching (or a combination)
A combination of education and experience that proves competency in the requirements of the role
Experience managing direct and indirect reports in a project management or educational environment

Responsibilities

Ensure implementations in your territory receive the best in-class educator support experience, through Implementation Planning, on-going support including data reviews and timely responsiveness to identified needs.
Build strong relationships through identification and cultivation of “champions” and “partners” in key districts in your territory to strengthen program implementation
Work with staff to review assigned accounts on a regular basis to understand usage and performance trends, and ensure the best actions are being taken to support our districts.
Mentor staff on how to ensure success implementations and ensure educator concerns are resolved in a timely manner, with follow-up when appropriate
Partner with Sales and Professional Development Leaders to ensure strong collaboration across the Implementation Service Teams in your territory.
Ensure Partner Success Managers are successfully leading and collaborating with their Implementation Service Teams.
Drive forward initiatives needed to ensure strong implementations by collaborating with key staff across Curriculum Associates.
Plan and execute systems and strategies to ensure the team is continuously being able to best monitor and support implementations
Ensure your team is working well with new, prospective and existing accounts to obtain the necessary information to ensure the proper setup of accounts
Work across teams to support projects that will improve the Partner Success Manager role and/or our implementations.
Implement renewal strategy to drive revenue through current account retention and targeting upsell and cross-sell opportunities for existing districts.
Drive the successful use of Ready within blended implementations