Regional Manager of Scattered Sites, Housing and Urban Development-Assisted Housing

EDEN Inc • Cleveland, OH

8d • Hybrid

About The Position

The Manager of Scattered Sites and Housing and Urban Development-assisted Housing assists the Director of Property Management in the overall day-to-day property management of EDEN's scattered site and HUD-assisted properties. This position works collaboratively with EDEN staff, partner agencies, funders, and community leaders toward the mutual goal of helping participants live in and maintain decent, affordable housing.

Requirements

• A High School degree, with a bachelor's degree in a social service or business-related field preferred.
• A minimum of 3 years of property management or related work experience required
• A minimum of 3 years of HUD multifamily assisted housing experience
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, and coordination of people and resources.
• Knowledge of agency policies, procedures, goals and objectives as well as scattered sites and HUD policies.
• Knowledge of basic financial principles and budgetary guidelines.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, confidentiality, and other office procedures and terminology.
• Knowledge of relevant laws, legal codes, and government regulations including ADAMHS board, ODMH, HOME and HUD guidelines.
• Knowledge of computer programs including, Microsoft Office Suite, EIV, and Yardi.
• Knowledge of basic arithmetic and its applications.
• Speaking and writing skills to convey information effectively and understanding of written documents including rental agreements and government regulations.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• A high degree of initiative and independent judgment.
• Persuading others to change their minds or behavior.
• Being aware of others' reactions and understanding why they react as they do.
• Managing one's own time and being cognizant of the time of others.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Identifying complex problems and review related information to develop and evaluate options and implement solutions.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Motivating, developing, and directing people as they work and identifying the best people for the job.
• Skills to build outstanding interpersonal relationships.
• Skills in organizing especially with regards to documents and data.
• Highly detailed-oriented with ability to ask appropriate questions when applicable.
• The ability to work well with diverse personalities and those with diverse backgrounds.
• The ability to remain positive and patient even in tense situations.
• The ability to clearly express and comprehend information and ideas both orally and in writing.
• The ability to remain objective while handling situations with tenants, other social service agencies and other departments at EDEN.
• Compassionate and empathetic toward EDEN's tenants.
• A valid Ohio driver's license with good driving record and proof of insurance is required.
• A reliable personal vehicle for transportation to be utilized for work purposes is required.

Nice To Haves

• A minimum of 3 years of supervisory experience preferred.
• The ability to speak multiple languages are preferred.
• Assisted Housing Manager and HUD Multifamily Manager Certification is preferred but not required at time of hire (once hired, the person is required to complete and pass certification requirements).

Responsibilities

• Provides supervision to Property Managers for Scattered Site & HUD-assisted Properties.
• Collaborates with the Department of Facilities and Maintenance to make tenants aware of maintenance appointments, major repairs, remodeling, and/or construction projects for properties.
• Ensures compliance with ADAMHS board, OHFA, ODMH, HOME and HUD Multifamily guidelines and works cooperatively with all.
• Oversees rent collection and lease administration.
• Processes all EDEN and HUD required reports in an accurate and timely manner; verify information in Yardi for accuracy. Conduct monthly Yardi information audit.
• Maintains access to HUD secure systems; ensures that EIV and related reports are reviewed, stored, and disposed of in an appropriate manner.
• Troubleshoots problems to assist Property Managers and Facilities and Maintenance staff.
• Reviews detailed budgets and financial reports for properties.
• Meets deadlines including submittal of monthly vouchers/documents to HUD Multifamily for new move-ins, move-outs, and recertifications.
• Oversees the compliance of all scattered site and HUD-assisted files are accurate and timely manner in processing and maintaining paperwork.
• Inspects grounds, facilities, equipment, units, and common areas, at least quarterly.
• Inspects properties with the Manager of Facilities and Maintenance for Housing and Urban Development Real Estate Assessment Center (HUD REAC) inspections and identifies items requiring improvements.
• Reviews monthly rent rolls and ensures prompt follow up of non-payment activity by staff
• Provides support and referral for residents to access resources, when available and eligible, to maintain housing.
• Manages any tenant issues including tenants that may be at risk of losing housing; ensures that all scattered site residents are affiliated with eligible ADAMHS Board funded agencies and works to refer residents, documenting connections, points of contact and release of information.
• Oversees any terminations in accordance with Ohio Landlord-Tenant Law and EDEN's eviction policy.
• Ensures that annual tenant recertifications are completed in a timely manner; this includes OHFA related TICs and information in DevCo.
• Oversees that all move-outs are processed within three days of tenant termination; ensures security deposit refunds are completed within 30 days.
• Ensures appropriate waitlist management for HUD Multifamily and Scattered Site Waitlists; follows tenant selection plans for offering units. Works with Coordinated Entry for units referred from that source.
• Works cooperatively with Rental Assistance Department for persons in scattered site who are also receiving a sponsor-based subsidy.
• Assures quality customer relations with clients, outside agencies, and the general public via phone and in person resolving questions, concerns, and complaints.
• Participates in audits and works to resolve any findings.
• Attends weekly Property Management team meetings to ensure guidelines and standards are being followed.
• Is part of EDEN On-Call process for all property-related emergencies.
• Meets regularly with the Director of Property Management for supervision and updates on items that are happening at the buildings.
• Works with Group Home and related operators where EDEN owns or manages the sites.
• Outreaches to the police department, neighbors, Community Development Organizations, and City/County Council Members to be an active member in the neighborhood.
• Contributes to team efforts by assisting with other duties, as assigned.
• Develops employees by providing regular feedback and performance reviews.
• Creates an environment of teamwork within and across agency departments and partners.
• Identifies clear goals and monitors progress towards achieving them, in the best interest of the agency.
• Possesses a comprehensive knowledge of personnel policies; is responsible for the consistent application of the policies.
• Provides career coaching for the benefit of staff development.
• Takes part in the interviewing of job candidates and provides input during the hiring process.
• Works collaboratively as part of the EDEN leadership team to refine and implement the agency's strategy.
• Reviews and approves biweekly timesheets of those supervised by this position.
• Reviews and approves time off requests of those supervised by this position.

Benefits

• EDEN's core values of communication, teamwork, respect, empowerment, good will, accountability, inclusion, and trust during all activities and presentations to meet agency, department, and individual goals.
• EDEN Inc.'s policies and procedures.
• Improve work processes within and across agency departments.
• Meets or exceeds the expectations of internal and external customers.
• Accountable for the results of work conducted on individual and collaborative levels.
• Adheres to ethical, confidential and professional standards and requirements of federal and state laws, as well as the policies of licensing and credentialing boards and funders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree