Regional Manager of Corporate Stores

Become A Part of our Team!•Brentwood, MO

4d•$85,000•Onsite

About The Position

The Only Facial is a results-driven skincare brand built around one incredible facial and a commitment to people, training, and standards. We believe in creating WOW experiences for both clients and team members and building a culture where aestheticians and leaders thrive. As we continue to grow our corporate footprint, we are looking for a Regional Manager who is equal parts leader, operator, coach, and culture carrier. The Regional Manager is responsible for the performance, people, standards, and physical environment of multiple corporate stores. This role is highly visible and hands-on, spending meaningful time in stores developing strong managers, driving consistent execution, and ensuring every location delivers the same elevated experience The Only Facial is known for. This role partners closely with executive leadership and plays a critical role in scaling the business while protecting the brand.

Requirements

3–5+ years of multi-unit leadership experience in retail, wellness, hospitality, or service-based businesses
Proven ability to lead leaders and hold teams accountable with empathy and clarity
Strong operational instincts with high attention to detail
Comfortable owning both people leadership and physical store environments
Data-driven mindset with the ability to turn metrics into action
Excellent communication skills and emotional intelligence
Willingness to travel regularly between locations
Passion for people development, standards, and delivering exceptional experiences

Responsibilities

Lead, coach, and develop Store Managers across multiple corporate locations
Build strong, accountable leadership teams through consistent feedback, coaching, and performance management
Support hiring, onboarding, and retention of high-performing managers and aestheticians
Address performance issues promptly and fairly, holding teams to clear expectations and brand standards
Foster a people-first culture where team members feel supported, challenged, and proud to work
Ensure consistent execution of The Only Facial service standards, protocols, and policies across all stores
Confirm stores maintain and use only approved products, tools, and equipment in treatment rooms
Identify facility or layout improvements that enhance workflow, request bids, and partner with leadership on execution
Act quickly on repairs that impede the workday, coordinating with authorized vendors or landlords and implementing backup plans when needed
Maintain a working knowledge of each location’s basic systems, including thermostats, electrical panels, and water shutoff valves
Conduct regular in-store visits, audits, and check-ins to maintain operational excellence and brand consistency
Own regional KPIs including revenue, utilization, retention, rebooking, labor, and profitability
Review weekly and monthly performance reports and translate data into clear, actionable plans for managers
Support managers in setting goals, tracking progress, and improving results
Drive discipline around reporting, follow-through, and execution
Champion a WOW client experience in every store
Monitor client feedback, reviews, and trends, ensuring timely responses and corrective action when needed
Ensure client issues are handled with professionalism, empathy, and brand alignment
Partner with leadership as new corporate locations open
Support new store openings, transitions, and stabilization periods
Help refine systems and processes that allow the brand to scale without sacrificing quality or culture