Regional Manager North America

Atlas Air, Inc•Franklin Park, IL

About The Position

The Regional Manager North America for Ground Operations will be responsible for coordination and oversight of Atlas activity in the Region. Providing guidance to the company with regards to new and existing regulatory issues as well as maintaining safe, compliant, and timely operations. This individual will coordinate closely with our local regional staff, and regulatory agencies to foster a beneficial long-term relationship and ensure compliance. Serve the company by providing direction and leadership to the station personnel in the region to meet the corporate objectives and metrics. Monitor and communicate with all stations in the region to ensure all customers, vendors, ground handlers, and company personnel meet or exceed all company policies or procedures. To lead on and support Ground Operations in executing the corporate strategy and various initiatives relating to station operations and ground services. To drive operational excellence and service delivery by partnering with regional stakeholders to provide clarity, guidance and support on the set performance targets and established matrix. To serve as an extension of HDQ in the region and in support of the departmental and corporate strategy. This role has a responsibility to contribute to the company’s safety policy and vision. The role oversees the station operations in the region related to both cargo and passenger operations.

Requirements

4 year college degree or equivalent relevant experience required
Experience in all group aircraft types and cargo operations.
Experienced and knowledgeable in all phases of airport operations including Passenger, ACMI, Scheduled Service and Charter operations, commercial and military.
Experience and knowledge with Customs transmissions, EDI messaging and functionality.
Minimum 8 years of extensive airline operational experience serving in a regional capacity or large volume operation
Minimum of 5 years of management experience
Able to perform all aspects of Ground and Cargo Operations including Loadmaster, handling hazardous materials, de-icing, fueling, catering, security, etc.
Ability to organize and perform multiple assignments in a high stress environment.
Ability to interact, communicate and maintain customer relationships.
Skilled problem solver with leadership qualities.
Excellent communication and decision making skills.
College degree preferred or equivalent experience.
Strong administrative and computer skills, must demonstrate proficiency in Microsoft Office programs (Word, Excel, PowerPoint)and internal software.
Strong written communication skills.
Must be able to travel
Ability to organize and perform multiple assignments in a high stress environment.
Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
Proven ability to lead and manage the activities of a diverse and large work force.
Skilled problem solver with superior leadership qualities.
Possess excellent communication, management, and decision-making skills.

Responsibilities

Be accountable for the performance of the region related to safety and security
Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
Oversee all safety issues in the region relating to station operations, specifically but not limited to handling of dangerous goods, ground operations, including aircraft ramp and warehouse activities, and those activities in support of our flight operations
Partner with the Station Manager to oversee each station’s Emergency Response Plan (SERP)
Champion the focus on operational safety and security across the various types of operations
Serve as a liaison with the local Civil Aviation Authority and represent the company’s interests
Ensure stations are performing at the highest level and meeting the corporate audit requirements
Ensure all station activities around the operation consistently run smoothly and effectively
Ensure all station activities around the operation consistently run smoothly and effectively
Lead and manage all aspects of the operations in the region to give Atlas Air a competitive edge in terms of service quality
Establish ground services standards across the region in accordance with corporate Key Performance Indicators and develop workable strategies to achieve and maintain these standards in each station
Manage all auxiliary services within the region to deliver a consistent and high quality level of service at all stations, on and offline
Lead and drive operational excellence by using available service performance tools and established Key Performance Indicators and Service Level Agreements
Partner with regional support teams and managers to set SMART goals targeting specific performance areas
Service as a liaison and as an extension of the Customer Service group to support the key customer base and company brand
Responsible for the operational performance within the Latin American Region
Leads and coordinates the activities of the region.
Conducts operational meetings with regional based customers and other customers as required.
Establishes effective controls and procedures to drive individual accountability.
Monitors and communicates with all stations in the region to ensure that all customers’ vendors, and ground handlers meet Atlas Air standards, including areas of safety and security.
Provides regional feedback and direction relating to service initiatives, and other areas that may have an effect on the service quality
Oversees the costs related to the region and mitigates financial risks
Develops and recommends policy, procedures and actions to achieve and maintain high levels of customer service to all external and internal customers.
Schedules station visits to ensure vendor and personnel are providing a consistent high level of service and are in compliance with company procedures and service level agreements.
Reviews all personnel requests, facility or equipment additions to ensure they are justified and are within corporate financial guidelines and standards and provides recommendations to the Senior Director of Station Operations.
Responsible for coordination of expansion and oversight within North America for cargo related ACMI, CMI and Charter operations.
Anticipate and identify future service and manpower needs, standardize and implement procedures, recommend and conduct training of cargo team members and suppliers
Maintain Standard Operating Procedures
Perform additional duties assigned by Director of Station Operations
Partner with the Procurement Team to appoint preferred third party handling agents in each station and establish Service Level Agreements and take responsibility to closely monitor performance against the Service Level Agreement
Develop close and effective working relationships with regional Ground Handling Agents, as appropriate, to extract maximum value from the relationship
Develop and maintain positive relationships with local Civil Aviation Departments and various applicable regulatory bodies to enhance the overall interests of the Company
Drive performance improvement and ground operations optimization and efficiency through collaboration with our partners
Collaborates with the Regional Director of APAC on process improvement and operational efficiency projects
Partner with the Security team on all security matters including liaison with local authorities as required
Lead on and facilitate the set-up of new stations in conjunction with Ground Operations directives
Lead and actively support the execution of services strategies within the region
Act as regional trainer as directed by Ground Operations, Standards and Training
Lead on and actively support the Commercial team in driving and delivering customer solutions initiatives in line with sales strategy
Ensure that our interests are promoted and liaise with HDQ with reviews on services and provide meaningful regional feedback
In support of Ground Operations, Compliance team, serve as the principle liaison with regional regulatory entities
Maintain good communication with the Director Station Operations related to port visits, service items and regional services
Provide support to the various internal departments as needed
Work on complex projects as needed and directed by the Director Station Operation
Monitors regional and station contracts to ensure vendors are complying with contract provisions and service level agreements.
Provide oversight and management of station budgets to ensure the station’s actual costs do not exceed the forecast
Reviews monthly financial reports to ensure all company travel is conducted in compliance with company guidelines and ensures controls are in place to process expensed items according to company policy
Create an environment of fiscal responsibility, encouraging managers to keep costs at a minimum, and foster an environment of continuous process improvement with the goal of providing the highest level of service for the lowest cost
Lead, support and encourage own team to achieve success
Build a strong and motivated team, ensuring the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork
Supervise and mentor direct reports, encouraging effective collaboration
Demonstrate leadership and lead by example in accordance with our core values
Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
Maintain active and ongoing dialogue in relation to employee goals and individual performance
Actively engage with employees to enhance communication and their understanding of department goals
Enhance the employee experience in line with the role level and the internal brand promise
Provides leadership, mentoring and development of career paths for key management personnel and makes recommendations to the Senior Director of Station Operations.
Establish effective controls and procedures to drive individual accountability at the station manager level.