Regional Manager, Inflight Dining Operations

American Airlines • Dallas, TX

1d • Onsite

About The Position

Responsible for system audits as it relates to scheduled meal services. This job is a member of the Flight Service Team within the Customer Experience Division.

Requirements

• Bachelor’s degree or equivalent experience/training
• 3 years experience in airline/hotel food and beverage, restaurants, catering, purchasing, or Flight Service
• Prior project management work experience
• Ability to travel domestically and international
• Candidates must currently possess a valid passport or be able to obtain one prior to their start date.
• Knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint and Publisher
• Ability to be creative and analytical, with demonstrated problem-solving and decision-making skills
• Ability to manage workloads with changing priorities, limited direction and ease
• Ability to concisely present work to internal and external parties
• Ability to organize, lead, and plan projects

Nice To Haves

• Experience in airline catering operations, aircraft galleys, or flight service

Responsibilities

• Oversee catering partners’ performance and compliance to contractually mandated metrics within assigned hub and region
• Conduct comprehensive audits of each provider’s kitchen and field operations, analyze results and develop corrective action plans for performance failures with caterer management team
• Analyze performance trends and reports on flight attendant and customer data with regards to catering accuracy and service failures
• Lead operational meetings and serve as a liaison between airport management, Inflight and catering partner to resolve ongoing operational challenges
• Collaborate with Purchasing on catering bid strategies and cost cutting initiatives including RFPs
• Develop and implement alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)
• Manage caterer start-ups and/or transitions and oversee training on AA specifications and procedures including menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• Virtual doctor visits
• Flexible spending accounts
• Wellness Programs: provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree