Regional Manager, Customer Success - Key Accounts
Remitly•Home based-Ohio, OH
•$98,500 - $219,600•Remote
About The Position
The Regional Manager, Customer Success leads a regional team supporting LexisNexis’s largest law firm customers, helping them adopt and integrate research, drafting, analytics, and AI-powered workflow solutions into daily legal work. This role owns the regional customer success strategy for key accounts, focusing on value realization, workflow transformation, retention, and usage growth. The role combines people leadership, strategic account ownership, and a modern, data-driven customer success approach.
Requirements
- Experience working with law firms, legal professionals, or legal technology environments
- Proven people leadership experience in customer success, enterprise software, consulting, or strategic account roles
- Strong understanding of large law firm workflows and stakeholder dynamics
- Ability to coach teams on executive engagement, change management, and value-based customer conversations
- Experience using customer health, engagement, and usage data to inform account strategy and improve retention
- Comfort working cross-functionally in complex, matrixed organizations
- Proficiency with CRM, customer success, analytics, and enablement tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
- Familiarity with AI-powered technologies and their application in professional workflows
Responsibilities
- Lead, coach, and develop a high-performing team of customer success professionals supporting key and strategic law firm customers
- Own the regional customer success strategy, driving customer health, retention, usage growth, and long-term value
- Guide the team in building trusted advisor relationships and creating tailored success plans aligned to firm goals and workflows
- Partner with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and business reviews
- Use customer health, engagement, and usage data to identify adoption barriers and guide change management efforts
- Drive deeper integration of LexisNexis solutions into customer workflows and business processes
- Represent the voice of the customer by sharing insights and feedback with internal stakeholders
- Support transformation initiatives that improve customer outcomes across the full lifecycle
Benefits
- Shared parental leave
- Numerous wellbeing initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
