Regional Manager 3 (On-Site)

CC•Queens, NY

3d•Onsite

About The Position

Responsible for the oversight of management staff across multiple sites and site offices for financially complex assets structured with multiple ownership entities. Coordinates with the Asset Management team and co-developers/stakeholders on the financial performance of all assets in their portfolio. This role involves close monitoring of operational performance of complex building systems, overseeing large-scale CAPEX projects, managing compliance-related projects, and directly overseeing financial operations including shared cost allocations, CAM charges, and multi-entity expense allocations. The position requires organizing and collaborating with multiple ownership groups/stakeholders, providing recommendations on complex decision-making matters, and coordinating with high-level agency contacts. The Regional Manager supervises and implements plans to achieve operational excellence, ensures excellent customer service, provides leadership and guidance to staff, and plays a critical role in new acquisition transitions and building openings. They review financial reporting, participate in budget preparation, act as a high-level approver for expenditures, and are responsible for rent collections and implementing cost-cutting measures. The role also includes performing annual reviews, monitoring direct reports, attending resident meetings, working with the security team, supervising agency inspections, and overseeing retail/commercial operations. Training and development of Property Managers/General Managers and their teams is also a key responsibility.

Requirements

9+ years of experience in Property Management Operational role(s) at similar scale/scope properties with a college degree
OR 10+ years of experience in direct Regional Manager role at similar scale/scope properties without a college degree
Proficient in Microsoft Office applications
Proficiency in Yardi required
Strong background/experience in managing complex, multi-use assets with complex ownership structures and challenging underwriting targets
Must possess Affordable Housing and/or Market Rate experience – specific to the asset they are managing
High level knowledge and experience working with complex building systems (SSDS, Microgrids, Cogen, Geothermal, BMS, etc.)
Exemplary understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
Superior financial acumen surrounding Building Finance and PM-specific Financial Reporting
Strong experience and background managing assets with shared expense allocations, CAM charge-backs and multi-entity expense management
Demonstrated track-record in stabilizing distressed properties and/or improving NOI
Must display superior leadership and multi-tasking abilities
Strong ability to work with people and manage extremely challenging and complex administrative projects
Able to lead large teams in challenging, stressful environments
Must have project management experience

Nice To Haves

Bachelor’s degree preferred
RAM, ARM, AHM, LIHTC and CPM certifications
Real Estate license, preferred

Responsibilities

Closely monitors the operational performance of complex building systems; including, but not limited to Microgrids, Cogen, BMS, Shared Cooling Towers and Geothermal systems and SSDS monitoring and operation
Independently and effectively oversees/tracks large-scale CAPEX projects in collaboration with Builders Group and AM
Oversees site-level functions and efforts for compliance-related projects (i.e. LIHTC syndications, RAD conversions, etc.)
Directly oversees financial operations; including, but not limited to shared cost allocations b/w retail/office/residential operations, CAM charges, multi-entity expense allocations, etc.
Organizes and collaborates with multiple ownership groups/stakeholders and provides recommendations on best courses of action on complex decision-making matters
Coordinates directly with high-level agency contacts on complex matters (i.e. BBRI, RCS preparation, OCAF requests, etc.)
Supervises and implements plans and strategies to promote optimum achievement of operations across the assets in their region.
Responsible for providing excellent customer service, which includes maintaining open lines of communication with staff and residents.
Provides leadership, guidance and support to staff and property managers while creating a cohesive working environment.
Plays a critical role in the operational oversight and execution of efforts surrounding new acquisition transition efforts, as well as building openings
Reviews financial reporting populated by GMs/PMs
Plays an active role in operational/CAPEX budget prep
Acts as a “high-level approver” for expenditures, purchasing and invoice processing. Closely monitors/enforces company policy surrounding same.
Overall responsibility for portfolio rent collections
Responsible for implementing cost cutting measures
Performs annual reviews on all subordinate employees and determines compensation levels.
Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
Attends resident meetings
Works closely with security team on security-related initiatives
Maintains full accountability and plays a direct leadership role in supervising agency-specific regularly inspections (i.e. REAC, MOR, API, etc.).
Maintains high-level oversight of retail/commercial operations pursuant to the lease agreements
Closely monitors and enforces corporate initiatives/SOPs across their portfolio
Trains and develops PM/GM, as well as their teams – setting the tone and vision to stabilize an asset and/or improve overall performance of the asset