Regional Maintenance Technician (48050)

Two Coast Living • Peabody, MA

4d • Onsite

About The Position

As a residential Regional Maintenance Technician, you are responsible for ongoing facility maintenance and repairs to keep several multifamily properties operating and appearing at their best in a designated region. You will use your ten-plus years of experience in property maintenance (either in a residential or hospitality setting, including at least five years of supervising others) to address work orders and other repair and maintenance issues before they escalate into major problems. You will utilize your one or more technical certifications to address critical areas, such as HVAC-certified repairs and maintenance, CPO to handle the property’s pools and spas, or other specialized training for electrical or plumbing issues when they arise. You want to positively impact people’s lives by proactively addressing routine maintenance and the general cleanliness of the property, including resident amenities such as the pool and clubhouse. You are hands-on with the day-to-day maintenance activities, setting the tone and standard for how work gets done. You lead by example, stepping in to assist where needed, including completing your work orders as assigned and helping other technicians with work orders. You manage the Make-Ready board so turnover work stays on schedule and ensure the property grounds are kept up. You aren’t afraid to engage in difficult conversations with employees and residents, hearing their concerns and issues and seeking to understand and resolve them. Your attention to detail and project management skills are an asset to the property management team, allowing you to quickly and effectively find cost-effective, high-quality, timely resolutions to repair and maintenance issues affecting the property. Your friendly and efficient approach is perfect when engaging with residents in their units and about the property. You are committed to creating a safe working environment for the team and a safe living environment for our residents with a safety-first approach to everything you do, which includes utilizing your EPA certification to handle certain substances and chemicals properly and training the maintenance team in proper safety procedures and protocols.

Requirements

• Minimum of 10 years of relevant work experience, preferably in multifamily building maintenance.
• Minimum of 5 years of supervisory experience.
• Technical degree in a related area of study or one or more technical certifications in HVAC, plumbing, or electrical.
• Prior experience in general building maintenance or painting in a commercial or residential environment required in one or more of the following areas, including general handyman work, light carpentry, electrical, or plumbing.
• Prior experience in maintaining and repairing HVAC systems.
• Strong experience with budgeting, cost control, vendor management, and scheduling.
• Must have own tools.
• Valid driver’s license.
• Treats all current and future residents with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics.
• Familiarity with local, state, and federal employment laws, including wage and hour, meal and rest breaks, OSHA, and human rights and equal employment opportunity regulations.
• Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled.
• Demonstrated attention to detail to ensure that all jobs are completed in an exemplary manner, any potential hazards or warning signs of problems are not overlooked, and strong preventative and predictive maintenance implementation experience.
• Familiarity with a variety of tools and materials needed to maintain residential buildings.
• Excellent verbal and written communication skills with the ability to write and speak clearly.
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality.
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines.
• Ability to function well in a fast-paced, high-volume environment.
• Proficient with Microsoft Office Suite or related software.
• Able to frequently lift or move items weighing up to 25 pounds; occasionally needs to lift or move items weighing up to 50 pounds.
• Able to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safely; stamina and dexterity.
• Able to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs and ladders, stooping, kneeling, crouching, or crawling to perform functions in various weather conditions and variable climates.

Nice To Haves

• S1 or S2 HVAC certification highly desirable.
• EPA certification to handle certain substances and chemicals properly.

Responsibilities

• Address work orders and other repair and maintenance issues.
• Proactively address routine maintenance and general cleanliness of the property, including resident amenities.
• Be hands-on with day-to-day maintenance activities.
• Lead by example, stepping in to assist where needed, including completing work orders and helping other technicians.
• Manage the Make-Ready board to ensure turnover work stays on schedule.
• Ensure property grounds are kept up.
• Engage in difficult conversations with employees and residents, hearing concerns and issues and seeking to understand and resolve them.
• Find cost-effective, high-quality, timely resolutions to repair and maintenance issues.
• Engage with residents in their units and about the property in a friendly and efficient manner.
• Create a safe working environment for the team and a safe living environment for residents with a safety-first approach.
• Utilize EPA certification to handle substances and chemicals properly.
• Train the maintenance team in proper safety procedures and protocols.

Benefits

• At least 40 hours of Paid Sick Leave per year in states with no state mandate.
• Holiday pay (eligibility requires 90 days of employment and working the last scheduled day before and the first day after the holiday).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree