Regional Library Manager

County of Mecklenburg, NC•Charlotte, NC

2d•$79,263 - $99,079•Onsite

About The Position

The Regional Library Manager serves as an innovative leader who ensures a high standard of public service while stewarding a dynamic, collaborative team. This position is responsible for overseeing the daily operations of a library branch of the Charlotte Mecklenburg County Library System (CML). This role includes supporting and developing a larger staff with department managers, managing a complex, higher-capacity facility, initiating and maintaining collaboration with community/neighborhood branch leaders, and partnering with an expansive, wide-reaching community of leaders to assess and meet community needs, aligning with CML’s mission to improve lives and build a stronger community. The library branch will serve as a public commons, connecting knowledge, culture, and creativity though library programs and specialized services. The branch will serve as a vibrant, inclusive space, with the goal of strengthening public engagement, supporting economic opportunity, and connecting community resources.

Requirements

Minimum of seven years of varied and increasing library and leadership experience.
Master's degree in Library Science from an ALA-accredited institution.
Technologically adept with PCs, tablets and mobile devices, internet and database searching.
Competent in Microsoft Office Suite, online meeting platforms, and scheduling software.
Excellent at verbal and written communication and public speaking
Proficient in interpersonal and customer service
Adept at time management and attention to detail
Accomplished in supervisory and leadership skills
Skilled at the reference interview process
Building Partnerships: Identifying opportunities and taking action to build strategic relationships among teams, branches, departments, and community organizations to achieve common goals.
Decision-making: Identifying and understanding issues and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Technical/Professional Knowledge and Skills: Possessing a higher level of technical and professional skills and knowledge; keeping up with current developments and trends in areas of expertise.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
Customer Focus: Ensuring that the customer perspective is a driving force behind decisions; crafting and implementing service practices that meet customer and organization needs.
Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skills on the job and learning through their application.
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments; self-driving standards of excellence.

Nice To Haves

Proven successful, high-level supervisory and management skills within a public library system or related industry
Department Supervisor experience with 5 or more direct reports
Advanced knowledge of current and future-focused library practices, evolving services, and contemporary and emerging resources
Implementation of impactful projects and initiatives
Project management skills
Proven commitment to strong customer and community service
Successful record with developing staff leadership skills and abilities
Experience working with/supporting the needs and interests of a teen population

Responsibilities

Lead the continued development of services and programs, including outreach, which reflect the evolving needs of a diverse community and align with system-wide program plans.
Champion innovation by seeking new, creative and effective initiatives to serve the community.
Utilize demographic data and community input to ensure programming and services are relevant, inclusive, and equitable.
Build strategic partnerships with educational institutions, workforce development agencies, nonprofit and cultural organizations to expand CML’s community impact.
Serve as a liaison between senior leaders and branch staff, regularly reporting relevant branch successes, trends, and challenges.
Develop leadership capacity among a larger staff and foster a culture of excellent performance, collaboration, inclusivity, accountability, and continuous learning by intentional staff engagement, performance management, and coaching.
Successfully lead through organizational and operational change by maintaining a positive culture and providing guidance and support.
Oversee operations in a complex, higher-capacity facility including safety, security, and maintenance in coordination with County departments and contractors.
Monitor and allocate budgets and other financial resources strategically and responsibly.
Serve as a primary point of contact for resolving complex customer service concerns and facility issues.
Supervise department Managers, Librarians, Library Associates, and Access Service Staff.
Facilitate regular branch all-staff meetings and individual staff check-ins.
Work collectively with peer library managers, staff, and program presenters to deliver exceptional programming and experiences for all ages.
Develop and maintain connections with community and neighborhood branches within your region (POD), supporting collaboration among staff.
Participate in system-wide strategic initiatives.
Build and sustain strong partnerships within an expansive, wide-reaching community to foster community engagement and offer innovative, diverse programming.
Advocate for CML’s mission as a partner in community learning, cultural enrichment, civic engagement, and equitable access to opportunity.