Regional Lead, Clinical Excellence

Outset Medical

2h•$130,000 - $176,000•Remote

About The Position

The Regional Lead, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. The Regional Lead, Clinical Excellence will be responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, working closely and collaboratively with the sales team to drive the long-range plan, developing and implementing processes and structure to proactively drive customer satisfaction and loyalty. Additionally, this role will collaborate with other departments to support the company's strategic objectives.

Requirements

Bachelor's degree in nursing or a related field.
Registered Nurse (RN)
Masters of Science in Nursing (MSN) or Masters of Business Administration (MBA)
2+ years of nursing leadership experience in a healthcare or medical device setting.
Proficiency in compliance regulations and standards.
Strong communication and leadership skills.
Experience in developing a business plan and ROI
Deep understanding of the health system accreditation process.
Strong process and quality improvement background
Competent is translating data and analytics into action plans
Ambition to leverage clinical expertise to advance the business objectives
Display enthusiasm, ambition, and a strong work ethic
Must show ability to excel in a high-energy, fast-paced environment
Must be detail oriented with excellent analytical and problem-solving skills
Must thrive in a collaborative, cross functional work environment
Maintain a sense of urgency, work effectively under pressure, and be able to multi-task
Must be goal-oriented and committed to driving initiatives to resolution
Excellent interpersonal skills with the ability to persuade decision makers
Strong work ethic as an individual and on a team
Working knowledge of Word, Excel, and PowerPoint applications.
Must be willing to travel extensively (up to 75%)

Nice To Haves

Doctorate of Nursing Practice (DNP)
Experience in or collaboration with the medical device industry
Functional knowledge of dialysis or other relevant medical technologies.
Advanced certifications in nursing or related fields preferred
Certified Nurse Executive (CNE)
Certified Nurse Executive Advanced Board (NEA-BC)
Certified Professional in Healthcare Quality (CPHQ)
Certified Clinical Nurse Leader (CNL)
Certified Medical-Surgical Registered Nurse (CMSRN)
Critical Care Registered Nurse (CCRN)

Responsibilities

Lead the clinical excellence managers for their region
Collaborate with the capital sales team to expand partial footprints
Ensure the clinical excellence team is executing routine and quality customer business reviews
Expects and demonstrates professionalism in all customer interactions
Provides in person and/or virtual support to both customers, partners, and Outset team members
Engage and assist in business planning, clinical, operational, and financial action planning
Partner with key Outset stakeholders to advance the organization to meet strategic priorities
Participate in policies and procedure creation as needed to ensure high-quality patient care
Uplevel skillset of the clinical excellence managers
Drive the refresh strategy
Lead the clinical excellence team through transitioning problem accounts
Collaborate with the marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities.
Partner with Sales Effectiveness on the execution of training programs for the company's medical devices.
Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies.
Ensure compliance with all relevant regulations and standards.
Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement.
Develop and implement clinical strategies to expand the utilization of the company's medical devices.
Collaborate with sales, marketing, and other stakeholders to identify and implement best practices for new installations and program expansion opportunities.
Support training of the clinical excellence team to ensure successful implementation and use of the company's medical devices.
Manage and provide feedback to external vendors to support the timely execution of strategies and programs.
Support and coach clinical excellence team members on career development and growth within the organization.
Foster integration and collaboration across teams.
Serve as the point of contact for customer escalations and issues.
Manage internal and external stakeholder relationships to ensure alignment with the company's strategic objectives.
Track and communicate team priorities, metrics, and successes.