Saint Luke's Regional Laboratories Resource Coordinator

Saint Luke's Health System • Kansas City, MO

1d • Onsite

About The Position

Saint Luke's Hospital is seeking a Regional Laboratory Resource Coordinator to join our team! This role is responsible for the oversight of the Client Services Department or Patient Service Centers under the direction of the Saint Luke's Regional Laboratories (SLRL) Manager Outreach Services. The position is full-time with an evening shift, offering two shifts: 10 a.m. - 6:30 p.m. or 11 a.m. - 7:30 p.m., consisting of 5x8 hour shifts per week.

Requirements

• Less than 1 year of applicable experience.

Responsibilities

• Trains new staff.
• Edits and reviews timecards.
• Revises procedure manuals.
• Assists SLRL Manager Outreach Services in establishing staff performance criteria for customer service and telephone etiquette, timeliness of problem resolution and compliance with department processes.
• Serves as a resource for escalation of problem issues by the Client Services associates.
• Monitors performance of laboratory couriers.
• Monitors and guides organization and protocols for stocking and delivery of supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed