Regional Junior Field Technician (West Region)

Smart Automotive of Davenport•Davenport, IA

1d•Onsite

About The Position

Smart Automotive of Davenport, part of the family-owned Gurley Leep Automotive Family, is seeking an entry-level Regional Junior Field Tech. This Tier 1 position provides essential IT support across dealerships in the Davenport or Des Moines, Iowa area. The role begins with a 180-day probationary contract period, with the potential to transition to full-time employment based on performance and business needs. The successful candidate will join a close-knit work family and receive mentorship from experienced Regional Field Techs and Systems Administrators.

Requirements

Entry-level experience in IT support or related field
High school diploma or GED required
Strong problem-solving skills and attention to detail
Excellent customer service orientation and communication skills
Ability to work independently and as part of a team
Reliable transportation for travel within the Davenport/Des Moines service area
Must have a valid driver’s license and pass a motor vehicle records check

Nice To Haves

IT-related associate degree or technical certification preferred
Basic knowledge of Windows operating systems and Microsoft Office applications
Familiarity with Active Directory, Office 365, or networking concepts
Previous customer-facing technical support experience
Experience with computer imaging, deployment, and hardware replacement
Valid driver's license with clean driving record

Responsibilities

Perform basic troubleshooting for hardware, software, office applications, and network connectivity issues including WAN/LAN, and printers
Deliver excellent customer service to end users across multiple dealership locations
Build strong relationships with dealership department heads
Conduct wellness checks and proactive support visits to assigned locations
Complete required training
Resolve routine tickets independently while maintaining positive user feedback