Regional IT Lead

Source Energy•Grande Prairie, AB

7d•Hybrid

About The Position

Source Energy Services is seeking a Regional IT Lead to support and manage information technology services across multiple operational sites. This is a hands-on, field-based role responsible for delivering reliable IT support, maintaining local infrastructure, and acting as an IT liaison for assigned locations. The successful candidate will balance technical expertise with strong customer and stakeholder engagement, ensuring technology services align with operational needs while adhering to corporate standards, security requirements, and best practices.

Requirements

Minimum 5 years of experience in IT support, infrastructure, or field-based IT roles
Demonstrated ability to work independently and ability to collaborate with a broader IT team
Strong customer service and communication skills
Experience supporting Windows-based operating systems
Experience supporting Microsoft 365 and Exchange
Experience supporting Active Directory and Microsoft Entra ID (Azure AD)
Experience supporting Device management solutions such as Microsoft Intune
Working knowledge of networking concepts, including switches, firewalls, and wireless infrastructure
Effective troubleshooting and problem-resolution skills
Valid driver’s license with clean driving abstract
Ability and willingness to travel as required

Nice To Haves

Experience supporting security or camera systems
Hands-on exposure to network cabling and wireless deployments
Experience in industrial, operational, or multi-site environments
Exposure to HMI/PLC or production-related systems
Excellent interpersonal skills including strong communication both orally and written with the ability to build relationships
A team player who can work both independently as well as in a team setting
Driven and ambitious with a proven interest in career development, learning and growth
Be a proactive self-starter who actively provides solutions when faced with opportunities
Proficient with Microsoft office suite
Strong aptitude for detail
Above average organizational abilities to manage multiple and overlapping projects

Responsibilities

Serve as an IT point of contact for designated regional sites
Support site leadership by ensuring technology services are available, reliable, and fit for purpose
Maintain awareness of site-level IT risks, issues, and improvement opportunities
Ensure compliance with established IT policies, standards, and processes
Provide professional, customer-focused IT support to end users
Communicate technical information clearly to non-technical stakeholders
Coordinate IT activities with internal teams, site personnel, and third-party vendors
Manage expectations and follow through on commitments related to IT services
Deliver on-site and remote desktop and end-user support
Perform user onboarding and offboarding, device provisioning, and asset management
Administer user accounts and devices within Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune
Troubleshoot and resolve issues related to networking, connectivity, VPN, and local infrastructure
Support and maintain site IT systems including network, wireless, and security-related technologies
Participate in IT projects, site deployments, upgrades, and technology lifecycle activities
Travel to regional sites, primarily within 3hr driving distance of Grande Prairie
Provide on-site support where issues cannot be resolved remotely
Participate in occasional after-hours or on-call support, as required by operational needs