Regional IT Administrator (New York, NY)

B Lab•New York, NY

2d•$85,000 - $102,000•Remote

About The Position

B Lab is seeking a Regional IT Support Administrator to join its network-wide Operational Technology team. This role provides day-to-day end-user support and shares responsibility for network-wide technology platforms. The administrator will manage regional onboarding, offboarding, endpoint device provisioning, and provide hands-on support for physical technology needs like office/meeting equipment. They will also lead the rollout and adoption of standardized systems, tools, and workflows within their region. The Operational Technology Team is expanding to support approximately 500 users globally, moving from a historically uniform tech stack for about 100 users. This expansion includes regional support and dedicated security ownership, while maintaining centralized governance and platform management across the network.

Requirements

Minimum 2+ years of work experience in a support/IT administrative role
Technical knowledge of and comfort with troubleshooting macOS and Windows
Familiarity with cloud-based tools such as Google Workspace
Experience with mobile device management (MDM) platforms such as Jamf, Intune, or similar
Comfort providing remote technical support
Experience with device provisioning and endpoint management
Must hold U.S. work authorization without any time limitations or any other restrictions
Must be a resident of New York State at the start of employment
Must be within commuting distance of our office in NYC

Nice To Haves

Have a passion for B Lab’s mission; using business to solve social and environmental problems
Consider themselves a relentless problem solver, with a collaborative style and a systems-thinking approach
Be ready to take on growing challenges in a complex, global organization
Have a positive outlook, and a consistent and positive manner working with others
Have a strong desire to learn, improve and apply
Know when to drive a workstream independently
Know when to recommend outside resources, and how to advise leadership on technology and security strategy
Strong understanding of networking concepts, cybersecurity, and implementing best practices to ensure compliance with data and regulatory tech laws

Responsibilities

Serve as part of a shared, network-wide team providing day-to-day technical support to staff across the B Lab network.
Maintain and contribute to a shared network-wide knowledge base.
Provision and de-provision accounts, hardware, and systems access for staff joining or leaving the organization.
Configure, deploy, and maintain end user devices for staff within the region, following network-wide standards and security practices.
Provide hands-on support for physical technology needs within the region, including laptop and hardware troubleshooting (when feasible), device replacement, and servicing of office technology (TVs, printers, conferencing equipment.)
Coordinate with vendors or outside repair services for hardware issues within the region when needed.
Manage the physical logistics of endpoint provisioning and retrieval for regional staff.
Lead the regional rollout of new tools, systems, and workflows defined by central Operational Technology leadership.
Provide training and support to regional staff on new systems and security practices.
Provide feedback to central leadership on regional adoption challenges, or gaps in standardized tooling.

Benefits

An annual salary in the range of $85,000 - $102,000 based on experience and skills
Excellent health benefits package including access to medical, vision and dental coverage
Paid time off for vacation - in your first year, you’ll start with 15 days (prorated in a to your start date)
Additional paid time off for organizational closures
403(b) with a match of up to 3%
Unlimited sick and personal time
After your first year of employment, 40 hours paid time off for community service
paid parental leave
time and budget for your professional development (we assess this PD budget annually)
A remote-first workplace
A flexible work environment with the ability to plan your work week around your personal commitments