Regional Inside Sales Rep

Legacy Service Partners Career•New Hope, MN

12d•Remote

About The Position

As a Regional Inside Sales Representative, you will be responsible for generating sales opportunities and providing exceptional customer service to homeowners. Your excellent communication skills, persuasive abilities, and product knowledge will be vital in converting leads into satisfied customers. Working closely with the sales team, you will play a pivotal role in achieving and exceeding sales targets. We are a company that operates at the speed of a start-up with the investment backing of an institutional investor. We are looking for someone who can respond promptly and professionally to inbound customer inquiries via phone, email, and online channels. You will engage with homeowners, understand their service needs, and recommend suitable HVAC, plumbing, or electrical solutions. Developing and maintaining a deep understanding of our products, services, and pricing structures will be crucial to confidently address customer queries. Building rapport and establishing trust with customers by delivering exceptional customer service and addressing their concerns is key. You will proactively make outbound calls to follow up on leads, answer questions, and convert prospects into customers. Collaborating closely with the sales team to coordinate customer appointments and ensure a smooth sales process is expected. Providing accurate and detailed information about products, services, promotions, and pricing to customers is a core function. Maintaining customer records, updating the CRM system, and tracking sales activities to ensure accurate reporting is essential. Achieving and exceeding sales targets and quotas, contributing to the overall success of the sales team, is a primary objective. Continuous learning and staying up to date on industry trends, product knowledge, and sales techniques through training and professional development opportunities is encouraged. Collaborating with the marketing team to support sales campaigns, promotions, and lead generation initiatives, and working with the service and installation teams to ensure seamless customer experiences and satisfaction are also part of the role. Contributing to the continuous improvement of sales processes and customer service initiatives is valued.

Requirements

Proven experience in inside sales, preferably within the residential service industry.
Excellent communication skills, both verbal and written, with the ability to effectively engage with customers.
Strong customer service orientation, with a passion for delivering exceptional customer experiences.
Persuasive and influential with the ability to handle objections and close sales.
Detail-oriented with strong organizational and multitasking skills.
Ability to work independently, manage time effectively, and prioritize tasks.
Proficiency in using CRM software and other sales tools.
Goal-oriented mindset with a drive to achieve and exceed sales targets.
Positive attitude and a willingness to learn and adapt in a fast-paced environment.
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
Highly organized, ability to act quickly while still having attention to detail.
Hold yourself to a higher standard and exhibit a high level of integrity.

Nice To Haves

Technical knowledge of HVAC, plumbing, or electrical systems is a plus.

Responsibilities

Respond promptly and professionally to inbound customer inquiries via phone, email, and online channels.
Engage with homeowners, understanding their service needs, and recommending suitable HVAC, plumbing, or electrical solutions.
Develop and maintain a deep understanding of our products, services, and pricing structures to confidently address customer queries.
Build rapport and establish trust with customers by delivering exceptional customer service and addressing their concerns.
Proactively make outbound calls to follow up on leads, answer questions, and convert prospects into customers.
Collaborate closely with the sales team to coordinate customer appointments and ensure a smooth sales process.
Provide accurate and detailed information about products, services, promotions, and pricing to customers.
Maintain customer records, update the CRM system, and track sales activities to ensure accurate reporting.
Achieve and exceed sales targets and quotas, contributing to the overall success of the sales team.
Continuously learn and stay up to date on industry trends, product knowledge, and sales techniques through training and professional development opportunities.
Collaborate with the marketing team to support sales campaigns, promotions, and lead generation initiatives.
Work with the service and installation teams to ensure seamless customer experiences and satisfaction.
Contribute to the continuous improvement of sales processes and customer service initiatives.