Regional Information Systems Manager - West Coast

American Cruise Lines•Portland, OR

2d•Hybrid

About The Position

American Cruise Lines is seeking an Information Systems Manager to join our team in Portland, OR. This pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines. This position requires relocation to a commutable distance of Portland, OR prior to the start date. You will report to the Information Systems Manager. As the Regional Information Systems Manager, you will be responsible for ensuring the success of American Cruise Lines through a commitment to safety and quality while consistently exceeding company and guest expectations. Your duties will include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations-related technologies. This position will require frequent travel (approximately 50%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively. At American Cruise Lines, we are driven by our values— Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Requirements

2+ years in Information Systems Management or equivalent role.
2+ years as an Information Systems Engineer/Technician.
Proficiency in Windows operating systems, computer, and peripheral hardware and software.
Strong customer service orientation and effective interaction with diverse end-users and technical staff.
Detail-oriented with proven ability to independently resolve technology problems.
Valid Driver’s License.
Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.

Nice To Haves

Familiarity with Ubiquiti systems and remote management systems preferred.
A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.

Responsibilities

Directly supervise Information Systems Engineers and contractors as directed.
Schedules, observes, supervises and critiques Information Systems Engineers.
Assess the performance of the Information Systems Engineer team and provides corrective feedback as needed.
Train new Information Systems Engineers.
Effectively and clearly communicate with management regarding project timelines, outage timelines, and material delivery.
Ensure full operation of safety-related technologies as per federal regulations.
Perform repair, replacement, and maintenance of installed information systems.
Manage and solve technical problems quickly, including troubleshooting outage requests.
Install new equipment, configure wireless networking equipment, and implement network system improvements.
Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
Evaluate connectivity issues, equipment, software, and hardware for optimal performance.
Consult with vendors and crew to ensure system functionality and optimization.
Directly supervise contractors as assigned.
Assist with the design, implementation, and support of new software and features.
Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
Maximize guest satisfaction through swift resolution of technology issues.
Support a wide array of shipboard operational technologies.