Regional Implementation Manager - West Coast

Sora Partners Inc•Los Angeles, CA

3h•Onsite

About The Position

This is a Field role, not a remote position. Candidates must already reside in the Los Angeles metro area. The primary role is to lead the field service technician group, gauge the quality of their work, and help coordinate their deployment on service projects, as well as coaching and mentoring the respective team. Holding people accountable is a critical skill for this role. Daily travel is expected as you will be managing a team of techs that reside in San Francisco, Los Angeles, and San Diego, and spaces in between. As the field team’s conduit to senior leadership, you are expected to communicate issues and offer ideas to continually improve our work environment. You must possess a thorough understanding of restaurant operations, including Restaurant POS, technical concepts, and computer networking. You are expected to continue to keep informed of new features and technologies, as continued education and understanding is critical to being a good leader in this field.

Requirements

Must already reside in the Los Angeles metro area.
Skilled at managing talent and bringing out the best in people.
Good motivator.
Problem-solving skills.
Good grasp on technology.
Significant restaurant management experience.
Thorough understanding of Restaurant operations, including Restaurant POS, technical concepts, and computer networking.
Willingness to continue to keep informed of new features and technologies.

Nice To Haves

Team building exercises and activities such as quarterly dinner meetups.
Monthly Team Calls.
Unannounced onsite drop ins on team members.

Responsibilities

Lead the field service technician group.
Gauge the quality of their work.
Coordinate deployment on service projects.
Coach and mentor the respective team.
Hold people accountable.
Communicate issues and offer ideas to senior leadership.
Maintain your own projects 3 to 4 days per week.
Administer corrective action communications.
Identify key team members for promotions.
Monitor employee labor to remain in compliance with state and federal laws.
Isolate team capabilities and weaknesses.
Ensure your team is submitting required documentation and clocking in and out in a timely manner.
Strive to build morale and determine ways to grow.
Conduct weekly communication with the leadership team.
Maintain an open door policy for your field team.
Engage proactively with your field team on a weekly basis.
Provide ongoing team mentoring and present learning opportunities by shadowing at least one service appointment per week with a team member.