Regional Implementation Engineer Supervisor

Corning

19d•Hybrid

About The Position

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Requirements

BS in an Engineering, Technical or Science Field with a minimum of 2+ years of sales, project management, or data center product or design experience required.
Strong commercial skills and business acumen with the ability to create and foster customer relationships.
Able to work in fast paced, high visibility environments.
Strong knowledge of Data Center networks and best practices for data centers, such as testing, troubleshooting, and installation methods.
Demonstrates strong leadership abilities.

Nice To Haves

2+ years of experience as an Implementation Engineer.
Successful completion and turnover of hyperscale data centers in region.
Prior experience as a Field Engineer, Systems Engineer, Solutions/Applications Engineer, technical designer, installation contractor, and/or managing installation projects is strongly preferred.

Responsibilities

Provide direction to and develop Implementation Engineers.
Report and consolidate team findings and present to DCBU and GES.
Improve processes and procedures for Hyperscale Data Center Implementation Team.
Drive the innovation adoption process at each assigned strategic account/location to create a preference for Corning products early in the design phase. Provide consultative support as required to secure a Corning specification and incremental revenue for large opportunities.
Serve as Subject Matter Expert (SME) for assigned Hyperscale DC sites. Guide strategic account teams to ensure that all technical needs are met.
Report out site information in weekly trip reports.
Provide competitive intel based on customer engagements that generate value for market intelligence.
Provide product and process improvement ideas.
Develop customer, installer, consultant, integrator champions for the innovations and build/maintain relationship.
Identify local stakeholders involved in the approval/adoption of our innovations or New Product Innovations (NPIs). Determine timing required to hit design cycles.
Demonstrate a clear understanding of the regional contacts and the relationships built among key stakeholders.
Successfully facilitate first of kind field trials by defining criteria and coordinating internal resources. Track and forecast project schedules to support the purchasing and deployment of new innovations.
Demonstrate strategic thinking and autonomous decision-making skills aligned with company and Account Manager objectives/expectations.
Coordinate with Engineering Services to provide resource forecasts and schedules for pro bono on-site technical support for key projects within strategic accounts.
Leverage thorough, complete and comprehensive understanding of TIA standards and best practices and apply them to technical responses.
Complete special projects as required in support of the DCBU organization.
Collaborate with quality and manufacturing on root cause analysis for quality issues.
Require minimal guidance when issues arise on site and demonstrate ability to navigate between Corning teams.
Understand customer applications and guide the customer to adopt the optimal product solutions.
Communicate information regarding new products, standards, design trends, and emerging markets to the commercial organization.
Travel with or on behalf of our sales team to deliver the appropriate pre and post-sale technical messages to the customer.
Digest and communicate voice of customer and customer feedback to the appropriate people such as Market Development, Product Line Management, and/or Market/Business Intelligence.