Regional Human Resource Business Partner

Prime Communications Wireless Services•Sugar Land, TX
•Onsite

About The Position

The Regional Human Resource Business Partner supports Prime Communications in a multi-state retail environment. The role is primarily hands-on transactional HR work, including employee relations, investigations, progressive discipline, separations, unemployment claims, and reporting. The remaining time is spent advising field and regional leadership across multiple states on workforce planning, succession planning, retention, and turnover. The role operates in a fast-paced environment with shifting priorities and tight deadlines and requires resolving issues and adapting to ambiguity. The position is based on-site in Sugar Land, Texas, with travel up to 10%. The HR Business Partner works with leaders to align HR with business goals, turn HR data into actionable recommendations, support HR projects and initiatives, and promote employee engagement and a positive workplace culture.

Requirements

  • Bachelor’s degree in Human Resources, Business, or a related field.
  • At least 5 years of progressive HR experience, including experience in a multi-unit or multi-state HR role.
  • Demonstrated experience applying employment law and HR practices across multiple states.
  • Solid foundation across HR disciplines, including employee relations, investigations, compliance, and talent management.
  • Proven ability to influence leaders and lead through change.
  • Strong analytical skills and a track record of using data to drive decisions.
  • Ability to manage time, prioritize daily, meet tight deadlines, and work through ambiguity.
  • Strong problem-solving skills and the ability to reach resolution independently.
  • Exceptional communication and relationship-building skills.
  • Strong team player with a collaborative approach.
  • High integrity and commitment to confidentiality and compliance.
  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification.

Nice To Haves

  • Experience in retail environments.
  • Experience with succession planning, workforce planning, or turnover analytics.
  • Experience with HRIS or workforce analytics tools.
  • Comfort using analytics and AI tools to improve reporting and decision-making.

Responsibilities

  • Process unemployment claims.
  • Process employee separations and terminations, including related documentation.
  • Prepare HR reports and track turnover and retention metrics.
  • Handle day-to-day employee and leader HR inquiries.
  • Conduct thorough investigations, document findings, and recommend and implement fair, consistent, and compliant resolutions.
  • Evaluate and report on trends and investigation drivers.
  • Lead progressive discipline processes.
  • Manage employee relations matters across assigned locations.
  • Coach leaders on performance management, discipline, and team development.
  • Ensure compliance with company policies and employment laws, including applying state-specific requirements across regional markets.
  • Monitor multi-state legal and regulatory changes and advise leaders on their impact.
  • Partner with regional and field leaders to align HR with business goals.
  • Translate HR data into clear, actionable recommendations for leaders.
  • Lead and support HR projects and initiatives.
  • Promote employee engagement and a positive workplace culture.
  • Lead succession planning discussions for key roles.
  • Lead workforce planning discussions with leadership, including staffing needs.
  • Analyze causes of turnover and develop retention strategies based on root-cause analysis.
  • Support talent development, including performance and career planning.
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