Regional Home Services Operations Support Manager - Mid Atlantic Region

Southern Home Services•Raleigh, NC

4d•Remote

About The Position

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. The Regional Operations Support Manager partners with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA without holding direct line authority.

Requirements

5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform.
Proven success transforming underperforming branches into high-margin, highly compliant business units.
Fluent with Microsoft Word, Excel and PowerPoint.
Data-Driven Leadership: Ability to dissect P&L statements, identify margin leakage, and quickly execute corrective action plans.
Strong leadership presence to overcome technician push back and drive adoption of processes.
Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards.
Ability to easily cultivate strong rapport with customers and co-workers
Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
Work well independently & with integrity in a structured yet relaxed environment
Enjoy patiently, empathetically helping others
Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel.
Excellent written and verbal communication skills.

Nice To Haves

High School diploma or GED preferred.

Responsibilities

Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA.
Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs.
Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins. Audit Pricebook Pro services and tasks to ensure correct pricing.
Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes. Coach on correct inventory and count processes. Leverage vendor partnerships when possible.
Ensure adherence to SoOps operational blueprint across dispatching, sales, and service.
Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs.
Audit diagnostic and installation quality protocols to lower recall and return work rates, reduce $0 jobs and diagnostic only jobs and protect labor margins.
Ensure safety training completion and adherence to safety protocols through collaboration with General Managers/Line Managers/and safety captains, OSHA compliance checks, and EPA refrigerant logging across all branches.
Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities.
Conduct unannounced multi-trade job site inspections to ensure strict PPE usage and code-compliant installations.
Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion.
Drive technician adoption of consumer financing programs at the kitchen table to boost average tickets and ensure instant funding.
Partner with branch managers to clear residual 30/60/90-day outstanding balances and streamline invoicing workflows.
Additional duties as assigned.