Area Group Housing Manager

Pyramid Global Hospitality

7d•Hybrid

About The Position

Pyramid Global Hospitality is a leading hotel management company operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The company culture, values, and philosophies are shared between the two entities. Pyramid Global Hospitality is committed to a People First culture, fostering diversity, growth, development, and wellbeing. They offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Professional growth is planned and encouraged, with opportunities to work directly with senior leaders and learn from industry giants. The company's decisions are bound by a commitment to Owners, Associates, Customers, and Communities.

Requirements

Minimum 3–5 years of experience in hotel group housing, reservations, revenue management, or group sales support.
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
Multi-property or corporate hospitality experience preferred.
Strong knowledge of hotel group housing processes and room block management.
Experience working with PMS/CRS systems such as Opera, SynXis, Delphi, or similar platforms.
Excellent organizational and project management skills.
Strong analytical skills with the ability to interpret group pick-up and revenue data.
Exceptional communication and client service skills.
Ability to manage multiple properties and priorities simultaneously.

Nice To Haves

Experience supporting multiple hotels or a hotel portfolio.
Familiarity with Delphi, Opera, CI/TY, SynXis, or similar hospitality systems.
Experience working in corporate or shared services hospitality environments.

Responsibilities

Manage and oversee group housing functions for multiple properties within the portfolio.
Serve as the primary contact for group room block management, adjustments, and reporting.
Coordinate with Sales, Revenue Management, and Event teams to ensure proper setup and maintenance of group blocks.
Monitor pick-up, rooming lists, cut-off dates, and inventory allocation to maximize group performance.
Ensure accurate loading of group blocks and reservations within the property management systems.
Collaborate with Revenue Management to manage inventory allocation and maximize revenue opportunities.
Review group pick-up trends and provide recommendations regarding block adjustments or release of inventory.
Support displacement analysis and group optimization strategies.
Maintain accurate reporting on group production, block utilization, and forecasted group demand.
Work directly with meeting planners, travel coordinators, and group contacts to facilitate rooming lists and housing requests.
Provide professional and timely communication regarding reservations, changes, and special requests.
Ensure a seamless experience for group clients from contract through event execution.
Produce weekly and monthly reports related to group housing performance.
Monitor and report on pick-up pace, attrition risk, and potential revenue opportunities.
Maintain data accuracy across systems and support forecasting efforts for group demand.
Maintain expertise in property management systems (PMS), central reservation systems (CRS), and group housing platforms.
Ensure group reservations are properly coded, tracked, and documented.
Support system training and best practices across property teams.
Implement and standardize group housing processes across the hotel portfolio.
Partner closely with property Sales, Revenue, and Front Office teams to ensure operational alignment.
Support onboarding and training of property-level housing coordinators where applicable.
Promote consistent service standards and operational efficiency across all hotels.