Regional General Manager
About The Position
MasterBUILT® Hotels is a leading company in North America, specializing in the development, building, management, and investment in best-in-class hotels across Canada. As a multi-year recipient of Canada’s 50 Best Managed Companies award, MasterBUILT has established a reputation for industry leadership. This opportunity is for a Hotel Regional General Manager based in Fort McMurray, AB, overseeing the TownePlace Suites by Marriott Fort McMurray. The primary responsibility of the Hotel General Manager is to meet and exceed guest and employee expectations, thereby achieving profitability, customer service, and asset management goals set by ownership. A successful candidate will be deeply engaged with the local community and demonstrate the ability to uphold the company's vision and culture.
Requirements
- Minimum of 5 years working experience in the hotel industry, demonstrating progression with each career move.
- 3 years experience in a leadership capacity; with a focus on sales and marketing.
- Previous experience with budgeting and forecasting.
- Must be based in or willing to relocate to Kitimat, BC.
- A welcoming and outgoing personality for guests, with a demonstrated innate ability to be both firm and supportive with team members.
- Acts in the best interests of the organization; a background that demonstrates the ability to roll up your sleeves and help in any department at any given time (in other words, a working manager who knows how to prioritize for maximum contribution).
- Superior written and verbal communication skills evidenced by an ability to quickly craft messages that are easy to understand by various audiences both internal and external.
- A dedication to provide exceptional customer service and an ability to hold team members accountable to the same level.
- Ability to set and exceed goals as evidenced by an exceptional sales / revenue track record in previous roles.
- Ability to set priorities for self and others in the hotel.
- Project planning capabilities coupled with time management and organization techniques.
- May be required to travel up to 20%.
- May be required to travel, a valid driver’s license is a must.
- Legal entitlement to work in Canada is required.
Nice To Haves
- A Diploma or Degree in Hospitality Management, Business or other applicable area considered a significant asset; training and certification within the first two years will be provided.
Responsibilities
- Establishing and communicating objectives that support and align with corporate’s vision by developing and implementing strategies.
- Living the core values: Build enduring relationships, create positive team environment, deliver wow and maintain an entrepreneurial spirit.
- Contributing to and understanding the strategic objectives of the organization and communicating the information to team members.
- Building strategies and maintaining strong market share by continuously monitoring data and market activity and continuously yielding to maximize results.
- Regularly visiting competitive set hotels to meet with GM colleagues, understand offerings and conduct parking lot checks to monitor account business levels.
- Collaborating with the MBH Sales Team to gather and relay market intelligence, leads and conduct local sales initiatives.
- Implementing marketing initiatives that align with hotel branding.
- Developing strategies to drive more traffic to the hotel.
- Represent the hotel and its owners in the local community and industry through initiatives like Common Ground.
- Fostering an environment and culture consistent with high customer satisfaction and constantly monitoring before against these goals.
- Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets.
- Maintaining strong two-way communication with the Operations Manager, Sales, Marketing and the Revenue Manager on a daily and weekly basis.
- Ensuring all health and safety standards are exceeded.
- Maintaining all month end documentation and providing the accounting department accurate reports and follow-up as required.
- Assist in providing coverage for other Hotel General Managers.
- Travel to corporate head office and other locations for special projects and/or events.
Benefits
- Fun work environment, committed to realizing all of our Core Pillars
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
