Regional Field Service Technician

Xylem•Charlotte, NC

2d•Onsite

About The Position

Xylem is seeking a Regional Field Service Technician – Water Treatment (Municipal) to support customers across the U.S. and Canada through the installation, startup, troubleshooting, maintenance, and service of advanced municipal water treatment systems. In this role, you’ll work directly with customers in the field to help ensure critical water and wastewater systems operate safely, efficiently, and reliably. This is an excellent opportunity for a hands-on technician who enjoys travel, problem-solving, and working with complex electrical and control systems. As a Regional Field Service Technician, you’ll travel to customer sites to support the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems. This role works with a variety of advanced mechanical, electrical, and control systems and requires a strong technical background, customer-focused communication, and the ability to work independently in the field. You’ll collaborate closely with customers, project teams, and internal support groups to help deliver safe and successful project outcomes. A typical work week includes travel on Monday and Friday, with field service work performed Tuesday through Thursday at customer locations throughout the U.S. and Canada.

Requirements

Experience servicing and troubleshooting electrical and mechanical systems in industrial or municipal environments
Experience with low- and medium-voltage power distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems
Familiarity with PLCs, HMIs, SCADA systems, network troubleshooting, and controls systems
Ability to read and interpret Process & Instrumentation Drawings (P&IDs), electrical drawings, and system layouts
Experience with instrumentation such as flow meters, pressure transmitters, level transmitters, and temperature sensors
Strong troubleshooting and root-cause analysis skills
Strong written and verbal communication skills
Ability to work independently while managing multiple customer locations and priorities
Commitment to safety and adherence to Environmental, Safety & Health (ESH) policies
Valid driver’s license and ability to obtain and maintain a valid passport for travel within the U.S. and Canada
Ability to lift up to 50 lbs. and work around operating industrial equipment as needed

Nice To Haves

Green Belt Certification preferred (or willingness to obtain)
Experience with ServiceMax is a plus

Responsibilities

Support the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems.
Work directly with customers in the field to ensure critical water and wastewater systems operate safely, efficiently, and reliably.
Collaborate closely with customers, project teams, and internal support groups to deliver safe and successful project outcomes.
Conduct customer training sessions and communicate technical information clearly.
Perform equipment startup, commissioning, functional testing, and preventative maintenance.