Regional Field Service Manager

TRUCENT INC • Cambridge, ON

9d • Onsite

About The Position

Trucent, Inc. is a global leader in fluid recovery and regeneration solutions, dedicated to helping manufacturers and producers achieve operational excellence through sustainable processes. The company is committed to demonstrating leading-edge sustainable solutions and approaches to industrial production and materials management, offering customer-centric solutions in areas such as Fluid Separation for Metalworking and Manufacturing, Industrial Fluid Control, Plant Process Optimization, Corn Oil Extraction, and Oil Flow Optimization. This role is for a new Regional Field Service Manager in Cambridge, Ontario, to support the Industrial Technology division. It is a hands-on service position responsible for the region's fleet and field operations, involving travel to customer sites to provide onsite service support for separation equipment, including repairs, installations, maintenance checks, and troubleshooting.

Requirements

• Requires a minimum of 8 years of experience in manufacturing, engineering, or technical/equipment services industry.
• Ability to operate and troubleshoot all company purification equipment within assigned area of responsibility
• Strong mechanical aptitude including advanced knowledge of mechanical engineering and/or skill trades including mechanical, plumbing, and electrical vocations
• Demonstrate a basic understanding of specifications, blueprints, manuals, and mechanical drawings; maintain a general understanding of analytical methods
• Ability to apply principles of logical thinking to define a problem, collect data, and establish facts to draw valid conclusions, make decisions, and solve problems
• Strong customer relationship, account management, and conflict resolution skills
• Excellent oral and written communication skills
• Strong leadership skills and collaborative ability that promote a team environment
• Demonstrated ability to exercise judgement and make impromptu decisions in time-sensitive situations
• Ability to manage multiple tasks and or priorities and easily adapt to changing situations
• Thorough knowledge of proprietary products and their applications
• Effective time management skills and strong attention to detail

Nice To Haves

• Technical Degree or bachelor’s degree
• Experience preferably in the chemical, and/or separations industry.
• Knowledge and understanding of fundamental theory of separation technologies, preferably specific to centrifugal separation.

Responsibilities

• Responsibility of delivering solutions and resolving technical issues applying a wide range of the organization's technologies.
• Management of technical schedule to ensure proper service and coverage of customer sites and projects
• Manage and maintain the regions fleet resources such as equipment and vehicles, preventative maintenance program and related files and record
• Management of regions Incident Case (Action Request) logging, maintenance, and weekly review
• Responsible for the regions selling of additional services, equipment, etc. into existing accounts
• Support the preparation of customer engagements, contracts, and proposals; may assist during new account sale with respect to demonstrating account management protocol
• Comply with all aspects of the Trucent Safety Program, including but not limited to hazard communication, PPE requirements, and safety training attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior