Regional Field Operations Director - West

Interface Systems•St. Louis, MO

3d•Hybrid

About The Position

The Director of Regional Operations will oversee all Field Operations within assigned geographical region. Director will provide management and leadership for the admin/operations department including installation, service, field project management and inspections within the designated region. This role is open to a hybrid schedule.

Requirements

High School Diploma or GED; College education preferred
Excellent oral and written communication skills
Strong time management skills and ability to prioritize tasks most important to the business
Computer proficiency including Microsoft Office Suite
5+ year's experience managing technical field operations personnel
Understanding of profit/loss financial statements and how your team’s performance affects them
Ability to write reports, business correspondence and employee performance reviews
Ability to work with variety of departments including IT, Finance, Supply Chain, Human Resources, Sales and Marketing in order to carry out the needs of the business
Strategic planning to plan for the future and to avoid potential risk
Strong problem avoidance and solving skills
Schedule flexibility and willingness to travel overnight if required

Responsibilities

Assure customer Service requests, Inspections and Installations in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded
Support sales team by providing site surveys and assistance in system proposals to assure correct hours and equipment are quoted.
Ensure installation and service quality standards are adhered to
Ensure project profitability and review installation and service costs within region.
Recruit, hire and train installation and service personnel
Promote a positive and team orientated culture
Mentor direct reports
Oversee day to day activities of installation and service personnel
Work with the Company Fleet Manager to ensure that company owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet
Administer and follow Company safety policies as stated in the Company Safety Manual
Oversee technical training, certification and licensing of Interface Technicians within region.
Work with PMO to assure seamless completion of our national account installations and projects
Work with Service Dispatch team on all service-related dispatching issues to assure prompt service to our customers.
Assure customer escalations are addressed in a timely manner.
Keep in regular contact with 20 largest regional customers to assure customer satisfaction.
Ensure branch and Technician vehicle inventory is secure and managed per policies as outlined by Interface.
Coordinate the use of sub-contractors if required.
Work with procurement team to assure correct level of truck stock is maintained
Manage the branch sales and service handoff process to ensure a smooth transition from the sales team to installation team, and from the installation team to the service department.
Continually monitor costs through regular review of overtime, supply costs and “office time”.
Prepare reports for management, customer or others as required.