Regional Field Manager

City Facilities Management (US) LLC•Boston, MA

21h•Onsite

About The Position

The Regional Field Manager will lead and be responsible for all aspects of facilities management services to our partner’s premises, communicating efficiently with the premises management teams. They will manage the delivery of electromechanical, refrigeration and HVAC services through direct teams, supported by two supervisors, with technical competence in these disciplines. For services not delivered through their direct teams, they will work with approved vendors, ensuring that the quality of works is competed to an acceptable standard, and that the value of the works is in line with agreed rates and accepted industry norms. They will manage small projects on behalf our partner’s management team, liaising with approved vendors to obtain suitable quotations.

Requirements

Trade qualified, state licensed is preferred – but not essential
At least 5 years relevant experience in managing facilities management services to multiple sites
Additional post trade qualifications in management and engineering - highly regarded
Proven ability in leading directly employed services team – essential
Previous experience in a facilities management business – essential
Intermediate to advanced Microsoft skills
Own and display City values, respect and value others and work as one team
Maintain a high standard of delivery on all work and meet deadlines.
Demonstrate initiative and confidentiality across the business.
Treat others with respect and be conscientious and courteous.
Good verbal and written communication skills.
Act as role model throughout the organization.
At all times, represent the company in a professional and competent manner.
Develop rapport and effective working relationships with City and Customer team members.
Possess good organizational skills and work well under pressure and meet deadlines.

Nice To Haves

Maintain a professional and positive attitude at all times and act with integrity (lead by example).
Display high level of motivation and drive at all times.
Remain calm and organized at all times.

Responsibilities

Management of facilities maintenance services
Deliver complete facilities maintenance service within budget, meeting all contracted KPI’s.
Manage and monitor the performance of their directly employed teams to ensure they meet required standards and KPIs.
Monitor the performance/relationship and budgets of all maintenance vendors used by the business.
Meet regularly with the partner’s premises managers, communicating all on-going maintenance activities, and updating on current project works.
Actively work with the Help Desk to deliver best service outcomes via their direct teams and vendors, across all sites for which they have responsibility.
Liaise with key suppliers to ensure that parts supply and subcontracted services are delivered to within acceptable standard, and to budget.
Prepare and present monthly status pack reports (as required)
Monitor and report on key performance indicator (KPI) areas on a monthly basis including: Repair Time, Response time, First Fix Perception Reports, PPM Completion, Budgetary control and tracking of revenue parts and subcontractor spend
Ensure all operational areas operate within a safe workplace and adhere to company health and safety policies and procedures as well as meeting stated aims and KPI’s.
Technical Accountabilities
Manage the service delivery of technical trade services involving; Retail Store Technicians (electrical, security systems, food machinery, lighting etc) and RHVAC Technicians (refrigeration plant, equipment and systems, air conditioning and heating systems)
Conduct periodic inspections of company equipment including high value tools and equipment and vehicles
Manage all other site maintenance requirements, across a wide range of disciplines, through company approved vendors
Implement and rollout corrective action plans through direct teams and vendors to address instances of poor service
Identify and recruit vacancies within their directly employed operating structure
Provide suitable out of hours, emergency call-out cover to premises managers
Meet regularly with premises managers to determine their on-going requirements, and to report service and budgetary performance
Leadership of the direct teams
Promote and develop the competencies of our technical and non-technical team members
Effectively lead and manage the team to ensure delivery of prescribed deliverables