Regional Field Manager-TN/KY

Altimeter Solutions Group LLC•Bowling Green, KY

7d•$60,000 - $70,000•Hybrid

About The Position

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence. As the Business Leader in their assigned territory, the Regional Field Manager is responsible for delivering top-notch customer service to clients, contractors, and property owners. The RFM oversees and manages the overall performance of contractors within their assigned territory. This position is based out of a home office located within the assigned region and will require the ability to travel throughout the assigned region. The assigned region is TN and KY.

Requirements

Ability to handle multiple tasks while prioritizing those of greatest importance.
Conscientious about timeliness of assignments and quality of work product.
Effective communication and relationship-building skills
Must be results-oriented and demonstrate strategic and critical thinking.
Flexibility to deal with constant changes in processes and procedures.
Proactive and objective approach to problem-solving with the ability to research answers and resources to arrive at a viable resolution.
Ability to conduct data analysis to identify trends and patterns.
Task oriented with effective time management skills and deadline oriented.
Self-motivated with a strong work ethic.
Ability to serve multiple customers with competing interests while maintaining professionalism and objectivity.
Regular and reliable attendance.
Must have BA/BS or equivalent work experience.
Ability to work remotely and independently while remaining a member of the team.
Must have computer proficiency and be comfortable with computer programs such as Microsoft Office.
Ability to read and interpret documents such as procedure manuals.

Nice To Haves

Property insurance/property claims adjusting experience preferred.
Residential and/or commercial construction experience preferred.
Claims management/estimating software systems a plus.

Responsibilities

Actively monitor contractor performance and conduct regular coaching to ensure SLAs are met and to drive overall program compliance.
Cultivate relationships with carrier clients and contractors while working to create strategies and methods for superior service.
Facilitate prompt issue resolutions by mediating disputes between the property owner, client, and the contractor, including conducting issue site visits as needed.
Actively work with the Risk Management team to address workmanship and liability related matters presented by customers.
Actively review contractor workload/performance with a view toward risk management, limiting financial exposure for Altimeter at both the contractor and market level.
Perform progress site visits for all repair jobs $50K or more to confirm work completed and customer satisfaction.
Review and approve interim payment requests for jobs of $50K or more.
Proactively follow up on leads and opportunities assigned by the Business Development team.
Manage contractor’s zip codes, trades, and carriers assigned to ensure maximum coverage for the network.
Expand contractor base as needed including locating, interviewing, and aiding their network experience.
Assist other departments as needed such as, Recruiting, Credentialing, Accounting, Lega/Risk, Restoration Review, and Mit Review teams.
Conduct quarterly Calibration meetings with contractor base to review best practices and client expectations.
Maintain an attitude that is results-driven, activity-oriented, and supportive of aggressive targets.
Act as key contributors to the ACCESS Conference, as presenters, facilitators, and recruiters for sponsorships.
Discuss and demonstrate the full line of service offerings Altimeter can provide.
Perform other duties as assigned.