Regional Field Manager, AVP

Barclays•New York, MA

2d•$110,000 - $150,000•Remote

About The Position

Join Barclays as a Regional Field Manager, AVP, where you will be responsible for supporting General Motors dealerships in managing and maximizing customer acquisition and use of GM Credit Cards. This role involves working closely with dealership staff to promote and educate on the credit card program, ensuring smooth implementation, troubleshooting issues, and providing ongoing support to ensure effective execution. The Field Team Associate plays a critical role in fostering positive relationships with dealership partners, driving program growth, and delivering remarkable customer service while maintaining compliance with Barclays and GM’s standards and policies. You should possess ample communication and problem-solving skills, as well as a deep understanding of credit card products and dealer operations.

Requirements

Ability to clearly communicate with dealers, customers, and team members.
Listening actively to address concerns and provide solutions.
Generating regular performance reports to assess credit card program effectiveness.
Managing multiple dealer accounts and service requests effectively.
Ample communication and problem-solving skills.
Deep understanding of credit card products and dealer operations.
Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.
Barclays Mindset – to Empower, Challenge and Drive.

Nice To Haves

Understanding financial regulations related to credit card programs and ensuring dealer compliance.
Cultivating and maintaining relationships with dealers, ensuring their satisfaction with GM's credit card services.
Sales or servicing of financial products in the automotive industry, or other distinct dealer industries.
Fluency in both English and Spanish, with the ability to communicate effectively and professionally in both languages.

Responsibilities

Develop, implement and manage marketing strategies through direct interactions with partners and their employees, including establishment of campaign budgets, monitoring of performance metrics, and implementation of data-driven optimisations to improve ROI.
Develop and implement marketing strategies for face to face channels, including as applicable, bank branches, partner physical locations and other physical locations. This includes the identification of target audiences and establishment campaign objectives.
Manage marketing campaigns across face to face channels, including development of training materials, promotional materials, coordination with partners and their employees, and as applicable, branch staff, while ensuring compelling, consistent messaging across all customer touchpoints.
Analyze campaign performance of face to face initiatives, and prepare regular reports to evaluate the effectiveness of marketing campaigns.
Enhance the customer experience within face to face channels, to streamline processes, and optimise the physical environment to create a positive and engaging experience, as applicable.
Manage performance marketing budget for face to face channels, ensuring efficient allocation of resources, including monitoring of campaign costs, negotiation of contracts with vendors, and optimisation of spending to achieve marketing objectives.
Evaluate market research (including voice of the customer and the partner employees) and competitive analysis to identify industry trends, consumer behaviour, and competitive positioning within face to face channels.
Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
Support General Motors dealerships in managing and maximizing customer acquisition and use of GM Credit Cards.
Work closely with dealership staff to promote and educate on the credit card program, ensuring smooth implementation, troubleshooting issues, and providing ongoing support to ensure effective execution.
Foster positive relationships with dealership partners, driving program growth, and delivering remarkable customer service while maintaining compliance with Barclays and GM’s standards and policies.