Regional Facility Manager - East

Metrolinx•Toronto, ON

2d•Onsite

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. This role is an in-office position based at our Middlefield location. Our team is highly collaborative, and much of our work benefits from in-person co-creation, relationship-building, and hands-on partnership with leaders across the organization. OPERATIONS & SAFETY (GO & UP) ONLY. Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture. Our Station Services – Facilities Maintenance Operations Office is seeking a Regional Station Manager to manage and provide operational leadership and oversight to facility management standards, asset management planning and processes, seamless integration of newly built Station infrastructure into Operations, and state of good repair requirements for Station Facilities, ensuring facilities deliver on customer experience and operational objectives.

Requirements

Completion of a degree in Business Administration Property Management, or Building Science, or Engineering, or Red Seal trade Certification, or a combination of education, training and experience deemed equivalent.
Comprehensive knowledge and experience around regulatory Codes, Standards and industry best practices
Demonstrate progressive experience leading a large group of technical staff and/or managing large operating agreements, preferably in the facility management and/or public transit sector.
Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act, etc.) including experience in the application of collective agreement provisions.
Knowledge of Contract Law, Construction Lien Act, the Occupational Health and Safety Act, Environmental Assessment Act, the requirements of the Professional Engineers Act and related Codes.
Comprehensive knowledge and experience with project management principles and practices, including scope, budget, and schedule controls.
Knowledge of theories, principles and practices of engineering and architectural design and construction programs within and around operating facilities, standards, and procedures.
Experience with vendor management.
Interpersonal and oral/written/presentation skills to develop and implement strategic plans, alternative procurement processes and review designs.

Responsibilities

As the Stations Facilities Operating Owner, plans, directs and manages the customer experience and/or maintenance operations of GO / UP at over 50 facilities across a region which includes rail stations, bus terminals, Park N Ride lots, corporate offices, s, and maintenance facilities, ensuring delivery of customer service and satisfaction, safety, quality and operational integrity and state of good repair requirements.
Provides operational & maintenance support associated with the new and enhanced facility infrastructure as well as decommissioning of existing facilities infrastructure.
Represents Stations Services as a key client/stakeholder at multiple cross-functional/Divisional committees to establish standards and in-construction service levels for all elements of Stations facilities operations & maintenance, and customer service levels.
Advocates for continuous improvement to customer satisfaction and develop partnerships with internal stakeholders and delivery groups.
Directs operations’ contributions and inputs into the Facilities Asset Management Plan, capital budget and subsequent state of good repair (SOGR) program ensuring corporate assets meet and follow established SOGR standards, asset management policies and ensuring value for money and assets reach their anticipated service life.
Directs the delivery of stations' state of good maintenance and capital work programs.
Leads the development of yearly and ongoing asset registers, data, key performance measures and action plans.
Provide strategic oversight and continuity to ensure requirements for Stations; directs business readiness and process reengineering.
Manages and directs staff and consultants engaged in project teams.
Leads, coaches, and mentors’ direct reports’ project activities (e.g., scope, budget, schedule, quality, risk, safety, etc.); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; monitors the achievement of performance objectives; develops and implements action plans, KPI’s and tactics to address performance gaps.
Develop and lead the maintenance service contract scope through the internal commercial process.