Regional Experience Lead (US)

Microsoft • Redmond, WA

1d • $130,900 - $303,600

About The Position

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.
We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!
The Regional Experience Lead (US) (REL) role enables you to operate across Area/Regional and Business Leadership, leveraging both depth and breadth of business acumen while serving as a trusted advisor. This role requires strong capabilities in collaboration, adaptability, and driving results, along with a proven track record of engaging strategic customers and leading through change—transforming the company with AI and accelerating your region’s AI transformation in support of Microsoft’s transition to an AI-first company, using Continuous Improvement to measure success.
The REL in the US leads the local realization of Microsoft Digital’s mission to power, protect, and transform the company, while serving as a market advocate through engagement with business leaders both inside and outside Microsoft. This role acts as the ‘IT Business Partner’ to local leadership driving change and transformation aligned to company strategy and serves as the primary point of contact for Microsoft businesses in the US for envisioning, delivering, and adopting digital employee experiences.
A core component of the role is representing Microsoft Digital and the Office of the CIO in strategic customer engagements, particularly through the Experience Center (formerly EBC). The REL brings Microsoft’s internal digital transformation story to life, demonstrating real-world impact, sharing best practices, and shaping meaningful customer dialogue that strengthens Microsoft’s credibility and drives business outcomes.
You will enable broader change by identifying key IT and business capability needs aligned to regional strategies and environments, and by partnering with global peers to prioritize and deliver experiences that address critical requirements. In parallel, you will enable local impact by influencing adoption, landing solutions effectively, removing barriers to the use of standardized global business and IT capabilities across the US, and continuously measuring and improving progress toward AI-first transformation goals.
You will also develop and leverage deep business and technical acumen, which is critical to your effectiveness as the primary Microsoft Digital orchestrator across the US. Through strong understanding of regional priorities, organizational dynamics, and business segment needs combined with deep, trusted relationships and close alignment with regional IT peers, you will proactively identify evolving business and IT needs and help bridge gaps between them.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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Requirements

• Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience

Nice To Haves

• Executive presence and awareness at a high proficiency level, with demonstrated ability to drive transformation
• Must have proven ability to manage work and teams across multiple time zones and cultures.
• Process skills at least at a medium proficiency level
• Change management skills at a high proficiency level
• Business analysis skills at a medium proficiency level
• Business architecture skills at a basic proficiency level
• Impact & influence skills at a high proficiency level
• Understanding of at least one of Microsoft’s customer segment business models
• Demonstrated experience working with and/or in business or IT leadership teams to drive enablement of new capabilities and simplification of existing processes or tools
• Experience in Business Consulting, Change Management, Capability Management, Sales, Marketing, Services, Operations, or other professional services roles.

Responsibilities

• Manage the overall Microsoft Digital (IT) health and productivity indicators within the region (via an Area Scorecard) to lift employee satisfaction and success of digital experiences above industry benchmarks.
• Realize predicted value (as measured by MSD KPIs) of prioritized experiences through regional sponsorship and adoption orchestration.
• Accelerate your region’s AI transformation in support of Microsoft’s own transition to an AI-first company, using Continuous Improvement to measure success.
• Increase revenue, consumption and customer trust through direct “IT-to-IT” customer engagements locally with Strategic/Major accounts.
• Impact Microsoft product direction and customer success by driving insights gained via engagements with customers and industry leaders.
• Serve as the local community leader for all regionally-based MS Digital employees and a model of inclusion by applying inclusive leadership behaviors.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior