Regional Engineering Operations Manager, Outposts Infra

Amazon • Arlington, VA

12d • $129,200 - $193,000 • Onsite

About The Position

We are looking for a highly-driven and customer-oriented GFO Regional Eng Manager who will oversee all tasks associated with installing and maintaining AWS infrastructure in customer premises and/or colocation partner data centers across the US East Coast and Brazil. This includes ownership and accountability for the following efforts: building management systems (BMS), security protocols, access controls, power supply and resilience efforts, cooling systems, site hygiene, fire detection and control systems, preventative periodic maintenance, and all environmental aspects of the data centers in which AWS products and services will be deployed. In this hands-on role, the GFO Regional Eng Manager operates with a high degree of professionalism and autonomy, regularly interfacing directly with customers to consistently deliver a positive customer experience. Partnering across internal teams and external third-party partners, this role regularly innovates and enables technical solutions that address engineering challenges as they arise. Leading a team of data center engineering technicians across multiple US and international sites, the GFO Regional Eng Manager thrives in an ambiguous, fast-paced environment and must demonstrate, and inspire in others, a positive "can do" attitude and a focus on our customers.

Requirements

• 5+ years of in a managerial/supervisory role with 5 or more direct reports experience
• 3+ years of experience in industrial electrical and mechanical systems
• 3+ years of Microsoft Office products and applications experience

Nice To Haves

• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent or 7+ years of experience working in a data center or other mission critical environment with an emphasis on building and equipment operation
• Experience communicating technical details verbally and in writing
• Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment.
• Behavioral interviewing and hiring experience

Responsibilities

• Own end-to-end operations for installing, maintaining, troubleshooting, and decommissioning AWS infrastructure at customer premises and colocation data centers across the US East Coast and Brazil/SAMER.
• Lead, develop, and inspire a team of data center engineering technicians across multiple domestic and international sites; drive a culture of inclusion and operational excellence.
• Diagnose root causes for rack power, networking, and environmental issues to deliver against 100% uptime goals; own critical event response and disaster recovery readiness.
• Collaborate with third-party partners, colocation teams, and internal stakeholders (EC2, Networking Eng, Supply Chain) to program manage installations and break/fix activities against SLAs.
• Define and execute key performance metrics; drive continuous improvement and cost optimization across the region.
• Partner with peer AMER West/Central and EMEA engineering managers to ensure consistent standards and knowledge sharing.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree