Regional Distribution Center Manager

National Carwash Solutions•Town of Ledgeview, WI

About The Position

The Regional Distribution Center Manager is the senior on-site leader responsible for operating and scaling a flagship Regional Distribution Center (RDC) within the NCS network. This is not a maintenance role, it is a build-and-lead assignment that requires an operator who can recruit and develop a high-performing team, and establish the operational standards that will serve as the blueprint for the broader RDC network. This leader will own the complete P&L for their facility, maintain best-in-class inventory accuracy, deliver daily operational visibility to leadership, and serve as the critical link between the RDC and the broader NCS organization/VP. They must think like an owner: anticipating problems before they escalate, partnering proactively with peers and cross-functional teams, and using data and critical thinking—not just experience—to drive decisions. The right candidate sets the pace, raises the bar, and builds something others want to replicate.

Requirements

Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related field (or equivalent combination of education and progressive experience)
Minimum 7–10 years of warehouse/distribution operations experience, with at least 5 years in a supervisory or leadership role
Demonstrated P&L ownership with a track record of managing budgets and driving cost optimization
Proven experience standing up a new facility or leading a major operational transformation
Hands-on proficiency with WMS/ERP platforms and strong working knowledge of BI/reporting tools
Deep knowledge of warehousing/distribution design, inventory management systems, and transactional processing
Strong analytical and critical thinking skills with a track record of data-driven decision making
Excellent verbal and written communication skills, including the ability to present to senior leadership
Project management experience with the ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to recruit, develop, and retain high-performing teams

Nice To Haves

Experience in automotive aftermarket, car wash, or chemical distribution industries
Demonstrated continuous improvement experience
Experience managing multi-shift or multi-site distribution operations
Familiarity with route optimization and last-mile delivery logistics

Responsibilities

Own full inventory accountability for the RDC, including daily cycle counts, variance resolution, and root cause analysis of discrepancies; maintain inventory accuracy at or above 95%
Manage receiving, put-away, pick, pack, and ship processes to ensure the full NCS product suite is available and delivered accurately, on time, and to the correct location
Establish and enforce inventory control SOPs covering damage prevention, lot rotation, shrinkage mitigation, and product integrity from receipt through final mile delivery
Conduct regular physical audits and reconcile system records (WMS/ERP) to identify and correct discrepancies before they impact customer fulfillment
Prepare and distribute daily operational reports covering order fulfillment rates, inventory positions, labor productivity, shipping accuracy, and open exceptions
Analyze key performance indicators (KPIs) daily and weekly to identify trends, flag risks, and drive corrective action before issues compound
Leverage WMS to translate operational data into actionable insights; present findings to leadership and site team with clear recommendations
Track and report on facility P&L performance, including labor cost per unit, cost per order, and budget-to-actual variance
Serve as the primary escalation point for customer complaints, service failures, and supply chain disruptions; own resolution from identification through closure with documented root cause and corrective action
Escalate issues to the VP of Distribution and cross-functional partners within defined SLAs, providing context, impact assessment, and proposed solutions—not just problems
Maintain a real-time escalation tracker and ensure no open issue exceeds 24 hours without a status update to affected stakeholders
Proactively identify potential service risks and communicate them upstream before they become customer-impacting events
Partner with peer RDC Managers and the corporate distribution team to share best practices, align on standard operating procedures, and drive consistency across the network
Collaborate with Sales, Customer Service, Procurement, and Transportation teams to optimize order flow, resolve fulfillment gaps, and improve the end-to-end customer experience
Participate in weekly cross-functional syncs and contribute operational intelligence that informs demand planning, product allocation, and network strategy
Apply structured problem-solving methodologies (5 Whys, fishbone analysis) to diagnose operational breakdowns and implement sustainable fixes
Challenge the status quo: identify inefficiencies in workflows, layouts, and processes, then design, pilot, and scale improvements with measurable ROI
Evaluate staffing models, shift structures, and labor allocation using data rather than assumptions; adjust dynamically to meet fluctuating demand
Conduct post-mortem reviews on major service failures or safety incidents and implement preventive measures to ensure non-recurrence
Lead, coach, and develop a high-performing warehouse team, including recruiting, onboarding, training, and performance management
Define and communicate clear performance expectations for safety, quality, delivery, cost, and engagement; hold the team accountable through regular 1:1s and performance reviews
Champion a safety-first culture: ensure 100% completion of required training, enforce OSHA/EPA compliance, conduct regular safety walks, and drive toward zero recordable incidents
Foster an environment of accountability, ownership, and continuous learning aligned with NCS Values and Vision
Ensure full compliance with all federal, state, and local warehousing, material handling, and shipping regulations, including OSHA, EPA
Stay current on regulatory changes; advise leadership on required actions and implement updates proactively
Maintain all required documentation, certifications, and audit-ready records for the facility