Regional Dispatcher

Spark Power • Mississauga, ON

6d

About The Position

Spark Power, a trusted partner in energy in North America. Renewables Canada is looking for a Regional Dispatcher responsible for daily scheduling of technicians within their region. They are assigning and scheduling technicians to project sites, updating call logs and service orders, and recording call information.

Requirements

• Post-secondary degree/diploma
• 2+ years of experience conducting analysis and coordination for an operations team
• Critical thinking and analytical problem-solving skills
• Performance monitoring and evaluation abilities
• Strong written and verbal communication skills
• Active listening and interpersonal communication skills
• Ability to identify improvement opportunities and implement corrective actions

Responsibilities

• Participate in schedule creation, dispatch, and analysis on results using internal ticket system alongside Portfolio Manager
• Planning and coordinating methods and procedures for the most efficient and economical routing of technicians and jobs to maximize plant production
• Dispatch technicians to new locations as they complete work orders throughout the day to appropriate sites based on technician location, skillset, and customer requests
• Adjust technician schedules in real time as you receive emergency requests for your area
• Relay work order information to technicians for each job and confirm the technician understands the requirements for the work order and the customer
• Monitor the route and status of technicians to coordinate and prioritize their schedule and keep the client informed
• Record and maintain records of customer requests, work or services performed, customer communication, and other pertinent service order information
• Provide after-hours support as necessary with respect to scheduling changes or adjustments
• Maintain a friendly and professional attitude toward clients and coworkers.
• All other duties as assigned

Benefits

• Excellent benefits package with flexible options and wellness spending accounts
• RRSP
• Hands-on and supportive leadership team
• Continuous training and skills improvement including Spark U and external training
• Employee referral bonus program
• Corporate discounts (hotels, travel, insurance, retail..)
• much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree