Regional Director, SUD Outreach

Charlie Health•United States, TN

5d•$125,000 - $165,000•Hybrid

About The Position

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving behavioral health treatment. As a Regional Director, SUD Outreach, you will lead a founding go-to-market team responsible for scaling Charlie Health's Substance Use Disorder (SUD) program across a state-wide or multi-state region. SUD represents our current major growth vertical, and you will be charged with building and running the regional playbook. You will manage and support the SUD Territory Managers who represent Charlie Health in the region, and you'll work hand-in-hand with our leadership team to define how we open and win in these markets. You and your team will shape how Charlie Health engages referral partners in key SUD settings such as detox centers, residential treatment centers, rehabilitation facilities, and other SUD-focused organizations. You'll make sure these partners understand how our comprehensive SUD treatment and mental health programs support individuals on the path to recovery, and you'll obsess (in a healthy way) over ensuring that every SUD provider, patient, and family in your region is aware of Charlie Health's programs. This role is best suited for a leader who thrives in high-accountability environments and wants to help build something meaningful from the ground up. You'll be granted an unparalleled level of responsibility while collaborating with sharp, spirited, ambitious, and mission-driven coworkers. In turn, you will drive field execution, develop your team, create accountability, use data and strategy to make decisions, and ultimately build a culture that consistently produces results. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.

Requirements

6-10+ years of business development experience, including 2-3+ years of experience in sales leadership
Experience in healthcare or behavioral health outreach preferred
Familiarity with the SUD treatment ecosystem and community ties across the region preferred
Proficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologies
Work authorized in the United States and native or bilingual English proficiency
Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B / outreach setting
Experience managing, coaching, and motivating a business development team
Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs
Exceptional interpersonal, relationship-building, and listening skills, with a natural, consultative style
Ability to energize, communicate, and build rapport at all levels within an organization
Ability to travel locally (within ~1 hour driving distance) for meetings with potential referral partners
Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis
Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
Expert in advising, presenting to, and persuading senior corporate personnel

Nice To Haves

Experience in healthcare or behavioral health outreach
Familiarity with the SUD treatment ecosystem and community ties across the region

Responsibilities

Own your region’s admissions goals; this role will be responsible for the team's overall performance, which may include carrying a book subject to current team size and growth
Manage and lead a team of SUD Territory Managers, ensuring that regional performance goals are met or exceeded
Cultivate a positive, high-energy, team-first culture that balances recognition, healthy competition, collaboration, urgency, and accountability
Hold your team accountable to activating new relationships and maintaining and growing existing relationships. Build accountability around declining relationships, and study and celebrate growing ones to replicate what's working
Enforce core expectations around calls, meetings, travel and field presence
Measure and own KPIs across your region, reporting upwards on a regular basis
Coach your team on in-field outreach and join them in the field regularly (2-3 days per week), observing execution, identifying skill gaps, reinforcing strengths, and following through on development
Build data literacy to quickly interpret performance data, identify trends and gaps, and make rapid decisions to drive outcomes
Partner with Growth Strategy and other internal stakeholders to proactively identify high-potential opportunities, and translate strategy into field execution
Represent Charlie Health in community settings as well as industry events, conferences, and educational sessions to promote awareness of our SUD program
Collect and synthesize feedback from partners, patients, and stakeholders to refine messaging, positioning, and go-forward marketing, operational, and product strategies