Regional Director, Student Placement & Support

American Institute For Foreign Study•Stamford, CT

7d•$27 - $29•Hybrid

About The Position

Academic Year in America (AYA), part of the AIFS family of programs, is a leading high school foreign exchange organization dedicated to fostering cross-cultural understanding. We create life-changing experiences by connecting international students with American host families, helping young people build global perspectives and lasting relationships. AYA is seeking an energetic, people-driven Regional Director to lead student placement and support efforts. This is a dynamic, relationship-focused role ideal for someone who thrives on connecting with others, driving results, and making a meaningful impact in the lives of students and families.

Requirements

Bachelor’s degree or equivalent work experience
1–3 years of experience in customer service, sales, education, or other people-facing roles
Strong verbal and written communication skills
Proven ability to build relationships and engage diverse audiences
Comfortable managing frequent communication and outreach
Proficiency in Microsoft Office; willingness to learn CRM/database systems
Flexibility to work evenings and during peak seasons, with travel as needed

Nice To Haves

Outgoing, confident, and highly people-oriented
Comfortable communication by phone and managing high-volume outreach
Goal-driven with a strong sense of ownership and accountability
Skilled communicator who builds trust quickly
Able to handle sensitive situations with professionalism and empathy
Highly organized and adaptable in a fast-paced environment

Responsibilities

Place international students with American host families and meet placement goals through proactive outreach and relationship-building
Recruit, train, and motivate a network of Local Coordinators
Build and maintain strong relationships with host families, students, and community partners nationwide
Provide hands-on student support, including guidance and conflict resolution
Manage rematch processes to ensure positive outcomes when placements change
Ensure compliance with program policies and U.S. Department of State regulations