Regional Director Service and Maintenance

Cirks Construction•Orange, CA

19d•$129,000 - $160,000

About The Position

This position will provide day-to-day leadership and management for the company that is internally and externally aligned with KDC's overall strategic vision, culture, philosophy, mission, short-term/long-term goals, and policies. The Regional Director of Service and Maintenance communicates and enforces policies, procedures, and operations determined by the VP of Service & Maintenance. This position is responsible for the overall success of the region. Apply if you: Bring a cooperative spirit to your team and neighboring department. Have an understanding that through your contributions, you aid in the overall Company’s success. Pursue continuous efforts to see beyond current business modes and methods. Embody an understanding that as a committed team member, tenure with an organization is achievable. Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level. Job Description: Cirks Construction Inc. (CCI), dba KDC Construction, is a leader in the Grocery/Retail/Restaurant construction industry with diverse individuals dedicated to our people, customers, projects, and community. We strongly focus on building a culture encouraging our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2022, 2023, and 2024, presented by the Orange County Register. Performance Expectations Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE. Synergy – bring a cooperative spirit to your team and neighboring departments. Marketing – understanding that through your contributions, you aid in the overall Company’s success. Innovation – continuous efforts to see beyond current business modes and methods. Longevity – understanding that as a committed team member, tenure with the organization is achievable. Excellence – bring your whole self to work. Applying your knowledge, skills, and abilities to ensure that every task you perform is performed at the highest level.

Requirements

10+ years of experience with related management experience or equivalent.
Proven track record of success with measurable achievements in leadership roles.
Experience scheduling, purchasing, estimating, team management, subcontractors, and vendors.
An ability to inspire and motivate others toward a collective goal.
Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.
Ability to interpret architectural plans and specifications.
Ability to interact with a diverse customer roster.
Carefully consider cost/benefits.
Strong written and verbal communication skills.
Demonstrates attention to detail, creative problem-solving, and analytical skills.
Able to deal with frequent changes, delays, or unexpected events and communicate accordingly.
Supports the organization’s goals and values.
Look for ways to improve and promote quality.
Follow all Company and customer policies and procedures.
Must have a flexible schedule and work some nights and weekends, as needed.
Proficient with computers and familiar with Microsoft Software Suite.
High school diploma or equivalent.
Must possess or obtain an appropriate state driver’s license before employment, a clean driving record, and reliable transportation.

Responsibilities

Management and oversight of Service Managers in assigned regions.
Responsible for managing a designated budget to meet financial expectations.
Ensures that all work requests are completed on schedule and updated in customer systems.
Ensures timely follow-up and resolution to work exceptions.
Maintains quality service by analyzing and resolving quality and customer service problems, identifying trends, recommending system improvements, and enforcing Company and customer service standards
Develop strategic plans with pertinent business, financial, service, and operational information; identify and evaluate trends, define objectives, and evaluate outcomes.
Supports the Service Managers in developing, implementing, and managing the annual budget process, tracks budget performance, schedules expenditures, analyzes variances, and provides performance reports to senior management.
Serves as a responsible leader through the direction and guidance of the team to ensure all safety requirements for all jobs are upheld.
Ensures proper safety rules, regulations, and incident reporting are followed.
Other duties as assigned.
Responsible for staffing projections (field/administrative).
Reviews and approves expense reports and PTO requests.
Participates in bonus and salary reviews
Invoice oversight, ensuring accuracy, timeliness, and compliance.
Oversees regional Customer, Field, Employee, and financial KPIs.
Oversees the hiring, job assignment, training, and development of Service and Maintenance staff.
Provide challenges, goals, and vision for the Service and Maintenance region.
Prepares and presents performance reviews for direct reports and others as appropriate.
Manages team performance, including appraisals, development and coaching, communicating expectations, disciplinary action, and enforcing all policies, procedures, and standards
Aligns with VP of Service & Maintenance and works with Business Development to develop a profitable business and long-term revenue.
Monitors market conditions to properly evaluate revenue opportunities
Assists in the preparation of marketing materials and proposals
Participates, as needed, in Business Development calls
Maintains potential and current client and sub-relationships
Provides leadership for conflict resolution to facilitate effectiveness and improved working relationships.
Inform the VP of Service and Maintenance of critical issues that could adversely affect KDCs' financial exposure.
Participates in special projects (i.e., operations manual, the rollout of new technology platforms).
Develops strategies for the management of new work orders and clients
Travel required.
Vehicle and inventory management.
Serves as a responsible leader, through the direction and guidance of the team, to ensure all safety requirements for all jobs are upheld for the protection of co-workers, sub-contractors, the public, and the client by supporting all Company safety efforts.
Performs other duties as assigned.