Regional Director

TX-HHSC-DSHS-DFPS • El Paso, TX

3d

About The Position

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! Under the direct supervision of the Access and Eligibility Services (AES), Director of State and Regional Operations, the Regional Director performs advanced (senior level) managerial work providing direction and guidance in strategic operations, organizing, implementing and directing the overall regional operations for Eligibility Services (ES) Field Operations Texas Works programs. Ensures the strategic vision and goals of the agency are met through proactive strategic leadership, direction and planning. Makes presentations, provides information to the Health and Human Services, state and federal agencies, and other organizations regarding ES programs and services. Directly supervises program managers and numerous support staff. Manages Texas Works eligibility programs to achieve program goals and objectives for the region and agency. Ensures execution of the Executive Commissioner's goals and compliance with regulations and Health and Human Services (HHS) standards. Coordinates support services with the Director for Regional Administrative Services (RAS), including purchasing, budget, records management, business services, etc. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. This position may require up to 40% of travel.

Requirements

• High School diploma or GED equivalent is required.
• Graduation from accredited four-year college or university with a degree in Public Administration, Social Work, Psychology, Human Services, or Business Management, preferred.
• A minimum of five (5) years’ experience in managing a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), or Cash Assistance program/unit.
• Experience using software applications such as Excel, other statistical software, Word, Access, HHSAS, and other financial applications to monitor, analyze, and track program performance.
• Experience in managing personnel and dealing with conflict resolution.
• Experience in handling multiple assignments/projects with competing deadlines.
• Experience reviewing, analyzing, and investigating various activities or operations, making recommendations, and preparing reports.
• Experience developing and evaluating policies and procedures.
• Application indicates the willingness to work beyond normal work hours of 8:00 AM – 5:00 PM.
• Application indicates the willingness to travel.
• Knowledge of: Local, state, and federal laws and regulations relevant to Access and Eligibility Services (AES) and Eligibility Operations (EO) program areas.
• Knowledge of: Principles and practices of public administration and management.
• Skill in: Managing program activities.
• Skill in: Strategic planning and executing and evaluating complex programs, rules, regulations, policies and procedures.
• Skill in: Managing multiple and competing priorities.
• Skill in: Problem solving.
• Skill in: Management of department resources.
• Skill in: Leadership, communication and public speaking.
• Skill in: Working collaboratively and cooperatively with diverse groups.
• Ability to: Establish goals and objectives.
• Ability to: Devise solutions to administrative problems.
• Ability to: Testify at hearings.
• Ability to: Plan, delegate assignments, and/or supervise the work of others.
• Ability to: Develop, implement, communicate and lead an organizational vision which integrates key state and program goals, priorities, values and other factors.
• Ability to: Promote and support creative thinking.
• Ability to: Explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and externally.
• Ability to: Build, establish and maintain effective working relationships and coalitions.
• Ability to: Make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.

Nice To Haves

• Current experience, within two (2) years, managing eligibility programs at the Program Manager level or higher with business units in multiple locations, preferred.
• Graduation from accredited four-year college or university with a degree in Public Administration, Social Work, Psychology, Human Services, or Business Management, preferred.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Provides overall vision, leadership and strategic direction for the region.
• Directs and assesses the evaluation of Eligibility Operations to ensure performance standards are met and implements or recommends improvements.
• Develops, implements, and monitors strategic plans for improving operations and resolving ongoing problems or issues.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.
• Prepares management reports, analyzes information to keep management informed, and responds to issues.
• Maintains effective communication with clients, regional or state office staff, community leaders, or public officials.
• Submits and negotiates funding requests and monitors expenditures to conduct program operations within budget allocations.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees