Director - Regional Referrals and Scheduling

Trinity Health • Boise, ID

9d

About The Position

Overview: Saint Alphonsus Health System (SAHS) is seeking a strategic and collaborative leader to serve as the Director of Regional Referrals and Scheduling. This role is responsible for overseeing centralized referral and scheduling operations across multiple SAHS locations. The Director will work closely with clinical departments, physicians, and Medical Group practice management to improve access, streamline processes, and enhance the patient experience. This position plays a critical role in optimizing patient flow, ensuring timely access to services, and driving operational efficiency while maintaining high standards of care. The Director will lead initiatives that support improved outcomes, compliance, and performance metrics. Why Join Us? At SAHS, we are committed to delivering compassionate, high-quality care. As Director of Regional Referrals and Scheduling, you’ll be part of a mission-driven organization that values innovation, collaboration, and excellence. Join us in shaping the future of patient access and care delivery. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• Bachelor’s degree in business administration/management, nursing, or related field required.
• Minimum five years’ management experience in healthcare required.
• Minimum of 7 years of progressively responsible leadership experience within a medical or health care organization.

Nice To Haves

• Masters preferred.
• Clinical experience strongly preferred.

Responsibilities

• Lead and manage centralized referral and scheduling operations across SAHS.
• Develop and execute strategies to improve patient access and experience.
• Collaborate with clinical and administrative stakeholders to streamline workflows.
• Oversee departmental operations including staffing, training, performance management, and budget planning.
• Monitor and report on key performance indicators related to referrals, scheduling, and call center metrics.
• Ensure compliance with local, state, and federal regulations.
• Foster a culture of high performance, teamwork, and patient-centered care.
• Identify and address barriers to timely access and implement process improvements.
• Serve as the primary liaison for referral and scheduling operations across departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees