Referrals and Admissions Coordinator

Crossnore Communities for Children • Boone, NC

6d • Hybrid

About The Position

Crossnore Communities for Children is seeking a Referrals and Admissions Coordinator to join our centralized referrals and admissions team. This role is responsible for timely intake, screening, and coordination of admissions. You will serve as a critical first point of connection, helping children and families access the right care quickly and compassionately by guiding them through the referrals and admissions process.

Requirements

• Qualified Professional qualification strongly preferred, which are: Master's degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families; or Bachelor's degree in a human services field and two years' experience with the current population; or Bachelor's degree in a non-human services field and four years' experience with the current population
• Minimum of two years of professionally supervised experience working with children and families. An equivalent combination of education and experience may be considered.
• Knowledge of child welfare and mental health systems
• Experience with referrals, intake, or admissions processes
• Strong customer service and communication skills
• Ability to triage needs and exercise sound judgment
• Ability to work effectively in crisis situations
• Attention to detail and strong organizational skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency with Microsoft Office and Google Workspace
• Ability to work with diverse populations and multidisciplinary teams

Nice To Haves

• Experience with Electronic Health Records (EHR) preferred

Responsibilities

• Receive, screen, and triage referrals by phone and email
• Collect and review required clinical, legal, and funding documentation
• Communicate placement decisions and next steps to families and referral sources
• Coordinate admissions and intake with clinical, medical, and program teams
• Enter and maintain accurate records in the electronic health record and tracking systems
• Verify insurance eligibility and funding sources (Medicaid, LME/MCOs, etc.)
• Participate in after-hours and weekend on-call rotation for referrals
• Collaborate with internal staff and external partners to support continuity of care

Benefits

• Defined Contribution Benefits Plan including options for: Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
• Life, Short-Term Disability, and Long-Term Disability plans
• Critical Illness and Accident coverage options
• Flexible Spending Plan
• 401k with employer match (up to 6%)
• Paid Parental Leave - Based on Tenure
• Ongoing Training
• 20 Days PTO, 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees