Regional Director, Portfolio Retail Channel Team, US Market Access

GSK

4d•Remote

About The Position

Retail pharmacy pull-through is the final mile of commercial execution for the portfolio — and the quality of field leadership is what separates consistent regional performance from account-by-account variability. Formulary access, payer contracting, and hub program design create the conditions for patient access, but it is the discipline of the field team — how well managers are coached, how consistently account plans are executed, and how quickly performance gaps are diagnosed and addressed — that determines whether regional pull-through converts access into fills at scale. The Regional Director, Portfolio Retail Channel is the field leader who owns that execution standard across a defined geography. The Regional Director, Portfolio Retail Channel is the field leader within US Market Access, accountable for team performance, regional commercial execution, and pull-through results across the retail pharmacy channel within an assigned geography. This role leads a team of Portfolio Retail Channel Managers and is responsible for translating enterprise retail channel strategy into consistent, measurable field execution — setting performance standards, coaching to capability, and owning regional outcomes across the total portfolio, excluding vaccines. This role is responsible for: 1) Leading, developing, and holding a regional team of Portfolio Retail Channel Managers accountable for setting performance standards, coaching cadences, and individual development plans. 2) Owning regional retail channel pull-through performance across national chain and regional chain accounts, diagnosing gaps and driving corrective action at the team level. 3) Personally, managing the most strategically significant retail relationships within the region where senior field engagement is required. 4) Serving as the regional field voice in planning forums — translating on-the-ground commercial intelligence into strategic input for channel and brand teams.

Requirements

Bachelor's degree required.
10+ years of pharmaceutical commercial experience and at least 2 years managing a field team.
4+ years in retail pharmacy channel management or national account roles.

Nice To Haves

MBA or advanced degree in Business or Healthcare Administration.
4+ years in Market Access and/or Leadership experience managing retail channel teams through product launch cycles, including pull-through ramp and performance stabilization.
Familiarity with co-pay program adjudication systems and integration of patient support programs with retail pharmacy dispensing workflows.
Understanding of retail pharmacy economics — DIR fees, generic substitution incentives, and the commercial drivers shaping dispensing decisions.
Experience representing the field perspective in enterprise commercial planning forums and translating strategy into team execution priorities.
Track record of owning regional commercial performance — diagnosing pull-through gaps, deploying corrective action, and holding team members accountable to measurable outcomes.
Multi-brand or portfolio retail channel experience — not a single-brand retail trade position.
Proficiency with retail channel analytics platforms; data-driven account planning and team coaching approach.
Strong coaching and people development skills; ability to build capability across a geographically dispersed team.
Strong written and verbal communication skills; ability to present to senior internal and external stakeholders.

Responsibilities

Lead, coach, and develop a regional team of Portfolio Retail Channel Managers — establishing a consistent performance management cadence including field visits, account plan reviews, business review preparation, and structured coaching conversations.
Set regional account segmentation priorities and execution standards — ensuring each manager has a clear, differentiated account plan aligned to portfolio pull-through objectives and regional market dynamics.
Own regional retail channel pull-through results — monitoring team performance dashboards, diagnosing root causes of gaps across accounts or managers, and deploying targeted interventions before gaps become material commercial liabilities.
Personally own executive relationships at strategically significant regional retail accounts where the commercial complexity or stakeholder seniority requires Regional Director-level engagement.
Lead regional business reviews with key retail chain pharmacy accounts to present portfolio performance data, represent the enterprise value proposition, and align on joint pull-through initiatives.
Identify and escalate systemic dispensing barriers — co-pay adjudication failures, formulary access gaps, inventory issues — that require contract-level or national-level resolution beyond the manager's span of control.
Build team capability in retail channel analytics — ensuring managers use performance dashboards and data platforms to build account plans and diagnose pull-through gaps with rigor.
Translate regional market intelligence — competitive activity, pharmacist sentiment, access barrier trends — into actionable input for leadership, Brand teams, and Payer Access.
Partner with Leadership on territory design, resource allocation, and succession planning within the regional team.
Vaccines are excluded from scope across all retail channels and accounts.