Regional Director of Training

Balfour Beatty•Atlanta, GA

57d•Hybrid

About The Position

The position requires high energy and desire to make a difference in our employee experience. This position is responsible for ensuring all employees, within designated portfolio, have the skills and knowledge they need to do their jobs efficiently and effectively. Trainers facilitate learning experiences in-person, virtually, and through e-learning.

Requirements

4-6 years of operations training and facilitation experience required.
Ability to travel 50% of the time.
Well-developed interpersonal, written and verbal reasoning and communication skills.
Strong facilitation and training skills with a wide variety of audience sizes or types; classroom management and adult learning
Ability to understand policy documentation and proficient in Word, Excel, Power Point and PM software.
Technically capable; able to manage multiple software tools simultaneously.
Energetic, engaging facilitator and presenter who is comfortable in front of a group, a camera, or a microphone (or all three)
Well-developed coaching and collaboration skills
Strong customer focus
Critical thinking skills
Strong decision making skills.
Solid attention to detail skills.
Passion for continuous learning.
Possession of a valid state issues driver’s license and safe driving record are required

Nice To Haves

Bachelor’s Degree preferred
Bi-lingual (Spanish) candidates preferred
Property Management, military housing, or multi-family experience strongly preferred.

Responsibilities

Provides new hire training and ongoing refresher training to associates
Provides support to managers and supervisors as new employees are onboarded.
Facilitates and produces training sessions for a variety of audiences, employee titles, and using a wide variety of delivery tools like e-learning, virtual classroom platforms, and more.
Delivers high-energy, active, participant-centered training aligned with business results and employee application
Comfortable in front of groups from 3-300 and well versed in adult learning principles
Serve as subject matter expert and knowledge resource on a wide variety of topics within multi-family, military housing, and student housing industries, including resident care, leasing, Yardi and other management systems, policies and procedures.
Serve as on-screen talent as required providing instruction, explanation, and description via audio and video.
Contribute to and review learning materials including participant guides, job aids, infographics, process maps, policy documents, etc
Design Virtual instructor led programs including all resource materials, guides, slides, etc
Searches for gaps in current training materials or content to identify improvements and formulate new training opportunities.
Deploy a wide variety of training methods.
Assess and measures effectiveness of training to teams.
Researches and develops policies, work processes and procedures as necessary as it relates to operations training
Reviews and contributes to policies and procedures and serves as support to both business leaders and the field teams.
Serves as internal consultant in troubleshooting to help resolve process issues
Collaborate with business leadership and others to plan, develop, facilitate and monitor effectiveness of training
Remains informed of trends in the housing industry and workplace learning on products and/or processes
Monitor, manage, support, and promote learning completion and compliance with required training modules.
Serve as learner support for training tools such as virtual classroom, LMS, and related systems.