Regional Director of Retail

Go Get Em Tiger•Vernon, CA

37d•$80,000 - $100,000•Hybrid

About The Position

The Regional Director of Retail is responsible for achieving desired results in revenue, controllable expenses, team member, and guest experience within their portfolio of coffee shops. This role involves direct influence, direction, and delegation. The Regional Director will provide excellent coaching to General Managers (GMs), build systems to ensure the team member and guest experience aligns with company values, standards, and practices, and drive accountability through leadership and coaching.

Requirements

Must have experience as a multi-unit leader (manager of managers) in a high-volume and/or quality-driven food-service environment.
Must have experience managing diverse teams.
Familiarity with the specialty coffee landscape of LA and GGET’s place within it.
Experience creating and perpetually improving systems
Good understanding of large-scale retail operations and the various systems supporting them
Demonstrable ability to think critically and build solutions to problems you encounter
Strong written and verbal communication skills
Strong strategic perspective, with the ability to execute tactical day-to-day deliverables while elevating the customer experience
Strong product obsession for coffee, food and overall quality
Must possess a food safety manager certification or be willing to attain one within the first 30 days of employment
Availability to work a schedule that regularly includes one working-day on the weekend
Must be able to provide reliable transportation to/from work and for work-related errands
Must be proficient with Email, Google Drive, Slack and Microsoft Office

Nice To Haves

Experience working with Square POS and Paycom, or similar systems, preferred.

Responsibilities

Raise the standards of execution at our Coffee Shops
Model the “owner-mindset” to our GMs so that they can teach it to their teams
Establish clear standards that fall in line with company mission, values, and operational standards and practices. Communicate those standards daily and hold your team accountable to achieving those standards
Achieve portfolio goals around revenue and controllable expenses
Recruit, motivate, train, and hold accountable a team of General Managers
Build a team of highly motivated and successful GMs
Succession plan to ensure access to a pipeline of internally sourced managers.
Assist in the hiring of great managers externally when necessary
Instill in our GMs accountability for their own growth through development planning
Foster a safe and clean shop environment for all employees and guests
Consistently achieve A grades on all CADPH food safety inspections at all coffee shops
Coach managers on urgently addressing any issue that compromises our ability to deliver a safe and clean shop environment
Effectively triage R&M requests and own R&M budget line
Lead periodic management meetings
Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
Support General Managers in shop-specific events and programming
Find inventive ways to increase revenue
Build long-term customer loyalty