Regional Director of Resident Care - RN License

LakeHouse • Appleton, WI

37d • Remote

About The Position

The Regional Director of Resident Care provides clinical leadership and operational support across multiple senior living communities. This role partners closely with Regional Operations Leaders, Executive Directors, and Director of Health & Wellness leaders to ensure exceptional resident care, regulatory compliance, clinical excellence, and operational consistency throughout the region. This leader serves as a strategic clinical partner, mentor, and coach while supporting quality improvement initiatives, regulatory readiness, and leadership development across assigned communities. This position requires an active Registered Nurse (RN) license in the State of Wisconsin. Candidates must have 1–3 years of multi-site regional clinical leadership experience within senior living. This is not an entry-level Director of Health and Wellness role.

Requirements

• Active Registered Nurse (RN) license in Wisconsin.
• Bachelor of Science in Nursing (BSN).
• Minimum of 5 years of nursing leadership experience.
• Minimum of 1 –3 years in a regional or multi-site clinical leadership role supporting multiple senior living communities.
• Strong knowledge of Assisted Living and Memory Care regulations.
• Experience with state surveys, regulatory compliance, quality improvement, and clinical operations.
• Ability to travel extensively throughout the assigned territory.

Nice To Haves

• Candidates should reside in Central or Eastern Wisconsin or Northern Illinois.
• We welcome applicants from Green Bay, Appleton, Milwaukee, Madison, Janesville, Rockford, and surrounding areas.

Responsibilities

• Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines.
• Reviews new regulatory directives and implements changes as needed
• Reviews and investigates resident complaints/Hotline Complaints as directed
• Ensures compliance with resident rights policies and works to resolve resident grievances
• Conducts compliance surveys at communities.
• Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys
• Participates in State and Federal surveys and compliance investigations
• Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions.
• Reports findings of State and Federal surveys to the Regional Operations Leader.
• Gathers performance improvements indicators and survey data to identify trends.
• Develops Plans of Corrective Actions with the Regional Operations Leader (ROL), Executive Directors (ED) and Director of Health and Wellness (DHW).
• Schedules periodic site visits to provide supervision, clinical expertise, ensure communication, and to monitor the overall operation the clinical services department.
• Conducts facility reviews based on operational needs, changes in management and commitment to regulatory compliance
• Reviews all potential move-outs.
• Reviews all potential move-in denials prior to any communication with prospective resident or family member
• Provide in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Participates in the clinical review of residents as needed
• Audits level of care assessments for accuracy and compliance
• Participates in review of clinical risk scenarios at the community level to mitigate liability and risk
• Works closely with the RF and DHW to review and interpret state regulations as needed
• Participate in the interview and selection process for community DHWs.
• Orchestrates onboarding of new DHWs.
• Participate in the clinical review of new move-ins as needed and in support of the DHW.
• Maintains current knowledge of state regulations and monitor proposed changes to regulations
• Develops into valued and trusted member of the regional team offering clinical expertise and guidance to RDO, RDS and HRM
• Champion the company culture as all times.
• Perform other duties as assigned
• Provides supervision and guidance to community administrators and Director of Health and Wellness staff and others as assigned to assure delivery of consistently high-quality care to residents.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Benefits

• competitive pay with early access to earned wages
• flexible scheduling
• health, dental, vision, life, and disability insurance
• paid time off and holidays
• a 401(k) with employer match
• paid training and growth opportunities
• uniforms (where applicable)
• Employee Assistance Program (EAP)
• volunteer time off
• wellness-related benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level