Regional Director of Quality Assurance

BRISTOL HOSPICE LLC • Salt Lake City, UT

1d • Onsite

About The Position

This key leadership role is the bridge to identifying and resolving issues that shape the future of our services. As the Regional Director of Quality Assurance (RDQA), you’ll seamlessly integrate quality management and performance improvement with clinical and business objectives—helping us deliver exceptional care every day. Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity.

Requirements

• Must be a registered nurse in the state, with current licensure to practice professional nursing
• A bachelor’s degree in nursing from an accredited program by the National League for Nursing preferred. Equivalent leadership experience may be substituted for a degree.
• California specific: Must have a bachelor’s degree in nursing from an accredited program by the National League for Nursing preferred.
• Must have one (5) year of experience as a nurse, hospice hospice nursing strongly preferred.
• Knowledgeable of federal, state and accreditation standards applicable to hospice
• Must have knowledge of governmental and other regulatory standards, requirements and guidelines related to quality improvement
• Strong working knowledge of ongoing monitoring techniques (including criteria development and statistical analysis); total quality management principles, tools and techniques
• Must have the ability to effectively communicate, negotiate and lead

Responsibilities

• Provides education and technical support to the program in developing, implementing and maintaining national quality improvement activities
• Collaborates with the QAC an QAPI Chairperson performance improvement taskforces and support the Executive Directors and DPCS in multiple locations
• Collaborates with leadership, staff, vendors and community in processes that continually improve the quality in all levels of care delivery
• Audits, monitors, tracks and trends risk, high volume problem-prone areas of hospice by the QAPI Corporate plan
• Proactive identification of issues and tracking of corrective action to minimize negative impact and maximize learning opportunities
• Collaborates with leadership in implementing regional/agency/organizational goals and objectives
• Develops and maintains relationships and effective communication with all levels of physicians and staff to facilitate problem identification and resolution
• Effectively communicates, both verbally and in writing, to assure that staff, leadership and QAPI Committees are informed of the status and issues related to the Performance Improvement Projects(PIP), utilization and risk management
• Works closely with locations, regional and national leadership to address patient care issues with a goal toward resolution while maintaining confidentiality, in addition to educating the locations to document the complaint resolution process and prepare reports for the QAPI Committees locally and for the corporate QAPI Committee
• In coordination with the Executive Director, complete the annual program evaluation for submission to the QAPI Committee, Governing Body and Regional VPO and VPQ
• Coordinates and performs Diamond Audits for locations to determine program educational needs in accordance with CoP and accreditation standards
• Participates in regional QAC education and program development
• Audits medical records in collaboration with location QAPI Committees and the corporate QAPI Committee to ensure the integrity of the medical records is sustained
• Acts as administrator on-call as assigned
• Other duties as assigned

Benefits

• Tuition Reimbursement
• PTO and Paid Holidays
• Medical, Dental, Vision, Life Insurance, and more
• HSA & 401(k) available
• Mileage Reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

What This Job Offers

• Job Type: Full-time
• Career Level: Manager