Pizza Factory | RDO (Regional Director of Operations)

Pizza Factory•Reno, NV

31d•$75,000 - $90,000•Hybrid

About The Position

Pizza Factory is seeking motivated, low ego, high-energy professionals for a Regional Director of Operations (RDO) role. This position is responsible for an assigned portfolio of franchisees, serving as a trusted partner in driving performance across sales, profitability, and unit growth. The RDO will collaborate closely with franchisees and their operators to set, execute, and exceed goals, coach and influence them to deliver a consistent, safe, and inviting brand experience, accelerate same-store sales growth, and support sustainable expansion. This RDO will partner with franchisees on the West Coast and must be based in the Reno, NV area.

Requirements

Minimum 5 years’ experience as a franchise business consultant or multi-unit manager, preferably in the restaurant and hospitality sector
Strong organizational skills with excellent communication skills and the ability to communicate with all levels of the organization.
Ability to coach and motivate others to achieve restaurant and corporate goals.
Ability to build trust and relationships quickly – low ego and high EQ
Strong problem-solving skills and the ability to partner with others to achieve results/resolution.
Effective at conflict resolution; able to have hard conversations while maintaining positive relationships
Financial and business acumen with a history of running profitable restaurants and comfortable interpreting a P&L
Can quickly learn new software and systems; comfortable working remotely and via mobile apps
Proven ability to manage multiple priorities with a strong attention to detail.
Ability to work weekends, holidays, days and evenings.
Licensed to operate an automobile without hours of operations restrictions.
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
Ability to work around potentially hazardous chemicals.
Must be able to work with all Pizza Factory menu products.
Ability to tolerate extreme temperature changes in kitchen and freezer areas.
The ability to drive, stand, sit, and walk for extended periods of time.
Ability to travel frequently (up to 70%), including overnight stays and airline travel when applicable

Nice To Haves

Associate or bachelor’s degree preferred or equivalent combination of education and/or experience
Complementary experience in training, health and safety, human resources, or facilities a plus
Food Safety Manager Certificate or willingness to obtain it

Responsibilities

Provide support and guidance to franchise locations to ensure they are operating in accordance with Pizza Factory’s standards and guidelines
Monitor and analyze franchise location performance, identifying areas for improvement and implementing strategies to drive growth and profitability
Track and review on-going data and analytics, and interpret data to provide coaching and recommendations on priorities for franchisees to address
Conduct regular site visits and audits to assess operational and financial performance, as well as compliance with brand standards
Collaborate with franchise owners and managers to develop and implement action plans to address any identified issues or opportunities
Train and educate franchisees on company policies, procedures, and best practices to ensure consistent and high-quality operations and a positive brand experience
Act as a liaison between the franchise locations and corporate headquarters, communicating any updates, changes, or concerns
Conduct market research and stay up-to-date on industry trends to provide strategic recommendations for improving franchise performance
Assist with the onboarding process for new franchise locations, ensuring a smooth and successful transition, and provide support during new store openings
Build and maintain strong relationships with franchise owners and operators, serving as a trusted advisor and resource
Manage travel and administrative expenses responsibly and within parameters established by the franchisor
Complete all required administrative, reporting, and compliance responsibilities accurately and on time
Actively contribute to a culture of inclusion by valuing diverse perspectives, promoting equity, and creating an environment where all individuals feel respected, supported, and empowered to thrive
Demonstrate adaptability in a dynamic environment by stepping in where needed, even outside of core responsibilities, to ensure overall success