Regional Director of Operations

Renovo Solutions•Houston, TX

15d•Onsite

About The Position

Regional Operations Director will lead to each hospital facility across their region. This role will oversee the Site Managers and their Biomedical Engineering Teams. A key focus is to organize the workflow to provide efficient customer service and establish performance improvement objectives that increase quality equipment performance. This role is also the main point of contact with customer stakeholders.

Requirements

Requires a two-year degree in Biomed or equivalent training and/or experience (e.g., military, or other related experience)
10+ years of experience in the service and maintenance of medical equipment
3+ years of service management experience
Exceptional organizational skills required
Excellent written and verbal communication skills required
Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Financial Acumen – Considers financial impact of all decisions
Integrity – Can admit mistakes, is direct and truthful
Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting – Prioritizes assigned schedules and workload
Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies
Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Nice To Haves

CBET preferred

Responsibilities

Support the Site Managers on operational best practices: plan and distribute the preventative maintenance agenda for the Biomedical Technician team
Meet consistently with the management team in a 1:1 setting to provide coaching and guidance
Partner with customer stakeholders to make sure Renovo’s asset management strategy aligns with the business objectives of the customer site
Build and maintain a financial budget for asset management operations for each customer facility
Collaborate with Renovo’s operational leadership teammates to establish site-level goals that are consistent with regional performance targets
Generate reports: performance metrics, preventative maintenance tracking, inventory, KPIs, financial data, team utilization, etc.
Determine and execute process improvement initiatives and cost cutting strategies
Partner with the site team to perform root cause analysis and create long-term solutions for any issues related to: Equipment down-time, Parts availability, Shipping methods and inventory, Department communication
Ensure the Biomed Team follows all shop rules and guidelines which include utilizing the call log, filing all service reports, filing, and documenting all rental equipment, and filing all engineering work orders in the CMMS – RenovoLive
Attend Safety Committee and Environmental Care meetings and be prepared to present at Biomed Quarterly Review meetings. Ensure audit readiness for Joint Commission visits
Administrative tasks: Approve PTO, expenses, timecards, new job request forms for the TA team, internal promotions, corrective action planning (as needed), etc.
Performs other duties as assigned